{"id":368301,"url":"https://alion.io/job/uber-customer-success-coordinator","title":"Customer Success Coordinator","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":157,"ghost_share":0.038,"stale_share":0.535,"repost_share":0.089,"time_to_fill_p50_days":12,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-11-08T02:08:18Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":141},"description":"About the Role\nThe Scaled Coordinator role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.\nScaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.\nYour Impact in Role\nLead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.\nAchieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value\nBe the owner of the budget of the segment, make it more efficient and achieve the revenue targets.\nSet, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams\nBe the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.\nBasic Qualifications\n1-3 years professional experience, ideally in a similar commercial/analytic function\nConfident in making data-led decisions and using sound business judgment\nMust have very strong analytical skills and business sense\nPreferred Qualifications\nHave been accountable for achieving business targets or delivering a quota\nSQL knowledge.\nExperience with partner management and cross-functional projects\nStrong executive presence and communication skills (verbal and written)\nSpeed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces\nHighly autonomous - able to work with minimal oversight\nFluency in Spanish and Business English\nAdvanced Excel Skills\n ~~ ~~","description_format":"text","description_chars":1946,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-05T20:16:48Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":141,"expected_fill_days":12,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/uber-customer-success-coordinator","json_url":"https://alion.io/job/uber-customer-success-coordinator.json","meta":{"generated_at":"2026-11-08T05:18:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-customer-success-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-customer-success-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-customer-success-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-customer-success-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-customer-success-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":368301}},{"tool":"search_jobs","arguments":{"company":"uber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":368301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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