{"id":3572926,"url":"https://alion.io/job/uber-customer-success-manager-global-annual-plan-3","title":"Customer Success Manager, Global (Annual Plan)","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":143,"ghost_share":0.035,"stale_share":0.552,"repost_share":0.084,"time_to_fill_p50_days":12,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T21:08:26Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T18:05:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nThe Uber Direct team is seeking a sharp, highly motivated individual to join our Global Delivery Partnerships team, focused on managing and expanding relationships with major global restaurant partners, including brands such as McDonald’s, Domino’s, Yum! Brands, RBI, and others. As a Customer Success Manager, you will have a client-facing role, driving partnership growth and operational excellence across key accounts. You will collaborate cross-functionally with Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver meaningful value for both Uber and its partners.\nWho are we looking for? Someone who has shown success in building best-in-class partnerships with complex brands and developing deep executive-level relationships. Our ideal candidate is passionate about logistics and Uber and thrives in a fast-paced, cross-functional environment. Uber Direct is a technical, API-based product, so the ideal candidate is someone looking to grow their technical skills.\nWhat You Will Do\nOnboard new brands using Uber Direct. Understand recommendations for API or aggregator launches.\nDrive operational success by using internal data and our reliability team to identify insights and actions that improve delivery timeliness and completion rates.\nBuild relationships with C-level executives and key decision-makers within partner organizations.\nBring your analytical A-game. Develop business models and analyses to understand trends, and track initiative impact against our goals. Beyond reviewing dashboards, you’ll conduct quantitative deep dives to identify opportunities and translate data into insights.\nHandle the big picture and the tiny details. You are organized and timely, ensuring nothing gets missed; you are also attuned to high-level strategy and consistently find new ways to contribute to existing partnerships.\nPartner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams, such as Product, Marketing, Operations, Legal, Finance, etc.\nAs a part of our Global team, you’ll identify, share, and implement best practices across markets.\nExpand product adoption. Clearly communicate the value of our newest products with a lens of creativity to differentiate our offerings.\nDrive initiatives. You will lead and support key initiatives across our team to drive growth for our restaurant partners at scale. This involves wearing many hats and jumping in to help teammates when needed.\nEmploy critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations.\nWhat you'll need\nMinimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands.\nProfessional proficiency (B2-C1 or native equivalent) in written and spoken English and Spanish.\nProven experience operating in a regional or multi-country role, preferably across LATAM.\nBonus points\nProven success engaging with large, complex enterprise organizations and global brands.\nCombines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders.\nStrong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives.\nTrack record of designing and executing strategic sales plans that deliver measurable results.\nExperience in project management and/or consulting roles is a plus. \nBachelor's degree or equivalent experie","description_format":"text","description_chars":3607,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-31T18:42:27Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.627,"p_room":0.9,"age_days":6,"expected_fill_days":12,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/uber-customer-success-manager-global-annual-plan-3","json_url":"https://alion.io/job/uber-customer-success-manager-global-annual-plan-3.json","meta":{"generated_at":"2026-11-04T20:59:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-customer-success-manager-global-annual-plan-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-customer-success-manager-global-annual-plan-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-customer-success-manager-global-annual-plan-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-customer-success-manager-global-annual-plan-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-customer-success-manager-global-annual-plan-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3572926}},{"tool":"search_jobs","arguments":{"company":"uber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3572926},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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