{"id":1675356,"url":"https://alion.io/job/uber-customer-success-manager-large-enterprise","title":"Customer Success Manager, Large Enterprise","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":137,"ghost_share":0,"stale_share":0.431,"repost_share":0.073,"time_to_fill_p50_days":8,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107000,"max":119000,"currency":"USD","period":"year","gross":null,"usd_annual":119000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-01T19:20:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T19:12:11Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the role and team\nWorking as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the complex, high-stakes operational realities our largest enterprise partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving.\nThe pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you.\nWhat you’ll do\nBuild and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.\nNavigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.\nSolve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.\nAdapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.\nChampion operational excellence by identifying and reducing \"operational debt\" while maintaining a high quality bar for your portfolio.\nLead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.\nBasic Qualifications\n4+ years of client-facing experience in account management, customer success, or consulting.\nProficiency in data analysis and using Excel to drive business judgment and decision-making.\nBachelor’s degree or equivalent practical experience.\nPreferred Qualifications\nProficiency in SQL to independently extract insights from large-scale datasets.\nExperience managing stakeholders across diverse business functions and levels.\nDemonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.\nExperience in the technology or food delivery industry managing high-pressure projects.\nProven ability to influence without authority and navigate complex interpersonal dynamics.\n For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.\nFor Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.\nFor Miami, FL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.\nFor New York City, NY-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.\nFor San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.\nFor all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.","description_format":"text","description_chars":3451,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-02T08:16:58Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.45,"age_days":15,"expected_fill_days":8,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":119000,"is_top_pay":true},"html_url":"https://alion.io/job/uber-customer-success-manager-large-enterprise","json_url":"https://alion.io/job/uber-customer-success-manager-large-enterprise.json","meta":{"generated_at":"2026-10-19T01:46:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-customer-success-manager-large-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-customer-success-manager-large-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-customer-success-manager-large-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-customer-success-manager-large-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-customer-success-manager-large-enterprise"}]}