{"id":3105789,"url":"https://alion.io/job/uber-freight-associate-manager-operations-3","title":"Associate Manager - Operations","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.611,"repost_share":0.111,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1998},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-22T16:17:55Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T10:05:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Associate Manager (Req #: 2635)\nSchedule: Full Time\n\nWork Type: On-site\n\nSalary Type: Salary\n\nAbout the Role\nThe Associate Manager manages a team while designing, executing, and reporting on standard work processes to maintain transportation solutions for accuracy and efficiency.\n\nThis Associate Manager is a working manager, with approximately 30% production work and 70% management.\n\nThe team is responsible for the on-time delivery of customer freight while controlling costs and providing excellent internal customer communication.\n\nHe/she is expected to participate in and/or lead carrier negotiations.\n\nThe ideal candidate can use statistical data to drive operational excellence and efficiency.\n\nRoot cause analysis tools are used to improve business processes and exceed customer expectations.\n\nWhat the Candidate Will Do\nSupervise day-to-day activities of team members.\n\nManage spot transportation movements while driving revenue generation through the execution of profitable opportunities, ensuring timely coverage and optimized network utilization.\n\nManage staff and distribute the workload.\n\nSupervise EDI connectivity and document exchange processes to ensure seamless information flow across systems.\n\nServe as the first point of escalation for clients and carriers, ensuring timely resolution and effective communication.\n\nEnsure team members meet daily goals and monitor individual and team performance.\n\nDevelop and distribute carrier and internal performance management reports.\n\nDevelop, implement, and maintain effective processes.\n\nProactively generate and share ideas that improve process efficiency and customer experience.\n\nDevelop strong relationships with carriers/customers and across Uber’s organization.\n\nEnsure carrier/customers performance and implement corrective actions if needed.\n\nParticipate and/or lead carrier negotiations.\n\nMaintain consistent but efficient communication with key stakeholders.\n\nDevelop contingency plans to maintain client satisfaction and retention.\n\nContinuously monitor and manage operational KPIs to implement targeted improvement initiatives that eliminate bottlenecks and maintain service excellence.\n\nQualifications\nBasic Qualifications\nProficient English communication skills - written and verbal.\n\n3 years of logistics experience with an increasing level of responsibility.\n\nCustomer Focus.\n\nTime management (self and others).\n\nStrong Negotiation skills.\n\nIntermediate - advanced Excel.\n\nService Orientation (Commits to and enjoys exceptional service to internal and external customers).\n\nStrong sense of urgency and capable of working under pressure.\n\nAbility to establish priorities, work independently and proceed with objectives with little to no supervision.\n\nExcellent people skills, communication, and organizational skills.\n\nExperience in the Freight Industry.\n\nForward thinking. Ability to envision and implement new concepts/strategies.\n\nPreferred Qualifications\nBI tools (Power BI, Tableau, etc.).\n\nThe ability to work in a team environment.\n\nAbout Uber Freight\nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.\nCandidate Privacy Notice & EEOC Statement\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 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