{"id":1161260,"url":"https://alion.io/job/uber-freight-associate-manager-operations-monterrey-shared-services-osd","title":"Associate Manager - Operations - Monterrey - Shared Services - OS&D","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T20:00:30Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T21:53:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Schedule: Full Time - Monday to Friday from 8 am to 5pm (extra time may/will be required)\nJob Type: On-site\nSalary Type: Salary\nReq #: 3374\nAbout the Role\nThe Associate Manager leads our OS&D team, driving the design, execution, and reporting of standard operating procedures to ensure service expectations are consistently met and exceeded. Delivery exceptions-overages, shortages, and damages (OS&D)-represent critical operational challenges for Uber Freight that directly impact cargo safety, carrier efficiency, brand reputation, and team productivity.\nIn this role, you will serve as the primary escalation point for your direct reports, guiding them through complex cases while actively supporting their daily performance and professional growth. You will also build strong, collaborative relationships with internal operational teams and external partners across the brokerage. This fast-paced role demands keen attention to detail, a process-driven mindset, execution urgency, and effective communication.\nAdditionally, you will support continuous operational improvements by tracking trends, ensuring process adherence, and helping implement workflow changes to maximize efficiency. Strong cross-cultural collaboration is essential, as you will partner closely with stakeholders across both Mexico and the US.\nWhat the Candidate Will Do\nSupervise day-to-day activities of team members\nSchedule staff and distribute workload - work closely with Mexico/US stakeholders to meet business requirements\nHands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed \nEnsure team members meet daily goals and monitor individual and team performance\nDevelop, implement and maintain effective processes\nProactively generate and share ideas that lead to process efficiency and customer experience improvement\nDevelop and distribute customer and internal performance management reports\nDevelop strong relationships across organization\nDevelop team members by providing training opportunities, projects, mentoring and coaching\nCreate and maintain strong team culture in line with Uber Freight values and behaviors\nFoster collaborative partnerships with internal stakeholders in Account Management, Carrier Sales, etc\nBasic Qualifications\nAdvanced English, verbal and written\n1+ years experience in a management or supervisory role\n3 years of LOGISTICS (transportation management, brokerage, warehouse, supplychain, etc.) experience WITH increasing level of responsibility.\nAbility to multi-task efficiently across various responsibilities including managing the day to day of a team along with our internal and external stakeholders\nPreferred Qualifications\nProblem-Solving & Proactivity:Strong root cause analysis skills, forward-thinking mindset, and the ability to work independently to anticipate and resolve issues.\nCommunication & Interpersonal Skills:Excellent organization, teamwork, and people skills with a strong service orientation.\nExecution & Resilience:High sense of urgency, ability to perform well under pressure, and strong prioritization skills\nAbout Uber Freight \nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.\nCandidate Privacy Notice\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.","description_format":"text","description_chars":4082,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-23T23:54:00Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/uber-freight-associate-manager-operations-monterrey-shared-services-osd","json_url":"https://alion.io/job/uber-freight-associate-manager-operations-monterrey-shared-services-osd.json","meta":{"generated_at":"2026-09-26T01:47:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1789,"day_limit":5000,"remaining_today":3211,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}