{"id":3295687,"url":"https://alion.io/job/uber-freight-customer-support-specialist-i-tp-laser","title":"Customer Support Specialist I - TP Laser","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":27,"ghost_share":0,"stale_share":0.481,"repost_share":0.037,"time_to_fill_p50_days":33,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T16:35:24Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T15:48:57Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Horario de trabajo: Matutino\nModelo de trabajo: En sitio \nReq #: 3544\nEmpleador: TP Laser, S. de R.L.\nAcerca del rol\nUber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportación. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y administrar las funciones de transporte y aduanas para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, con el fin de brindar un excelente servicio al cliente.\nActividades EsencialesAtención a clientes (Revisión y seguimiento de la carga, asi como del progreso de las operaciones aduaneras\n\nSolicitar documentos y coordinar el despacho aduanero de las mercancías, asi como el aseguramiento del cumplimiento de RRNA (fracciones arancelarias, permisos, avisos automáticos, etc)\nReportar cualquier discrepancia, daño de mercancía o estatus de su embarque al cliente.\nCaptura de pedimentos (marítimo, aereo, ferrocarril, terrestre, operacionesespeciales)\n\nApertura y cierre de pedimentos consolidados.\nElaboración de remesas.\nLlenado del pedimento conforme el anexo 22\nManejo de base de datos y reporteo (Excel)\nGeneración de documentos para el despacho aduanero (COVES, PITA ́s,DODA ́s)\n\nCumplimiento a procesos internos.\nCierre de las operaciones, aseguramiento del expediente digital.\nCoordinación y supervisión de operaciones con socios comerciales (cuandoaplique)\n\nCualificaciones Básicas\n0-2 años de experiencia relacionada al Comercio Exterior\nConocimiento en Legislación Aduanera y de Comercio Exterior\nLicenciatura en Comercio Exterior, Logistica o afín\nConocimiento básico de sistemas de captura de pedimentos\nManejo de Office 365 (Word, Excel, PowerPoint, Outlook)\nCualificaciones Preferidas\nIngles Básico\nHabilidades\nComunicación Efectiva\nTrabajo en Equipo\nServicio al cliente (internos y externos)\nCompetencias\nProactivo\nEnfoque a resultados\nExcelente trato al cliente\nOrdenado\nSentido de Responsabilidad\nAcerca de TP Laser\nUber Freight Mexico Customs, powered by TP Laser como socio comercial de Uber Freight en México, ofrece servicios personalizados de despacho aduanal entre México y Estados Unidos, respaldados por una combinación inigualable de tecnología innovadora y un equipo dedicado de expertos en materia de comercio exterior que ofrece tranquilidad a través de SOP ́s estandarizados y nuestra plataforma única, Customs Portal, que brinda total control y visibilidad de operaciones aduanales. Esto crea una experiencia de extremo a extremo sin interrupciones, integrándose plenamente con todas las soluciones logísticas de Uber Freight.\nEEOC\nTP Laser se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de\nsus antecedentes penales, de acuerdo con los requisitos legales.","description_format":"text","description_chars":3175,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-26T21:46:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":33,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/uber-freight-customer-support-specialist-i-tp-laser","json_url":"https://alion.io/job/uber-freight-customer-support-specialist-i-tp-laser.json","meta":{"generated_at":"2026-11-04T16:26:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94575},"rest":"https://alion.io/mcp/rest/get_company?id=94575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-freight-customer-support-specialist-i-tp-laser"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-freight-customer-support-specialist-i-tp-laser"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-freight-customer-support-specialist-i-tp-laser"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-freight-customer-support-specialist-i-tp-laser\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-freight-customer-support-specialist-i-tp-laser"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3295687}},{"tool":"search_jobs","arguments":{"company":"uberfreight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3295687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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