{"id":2945943,"url":"https://alion.io/job/uber-freight-customer-support-specialist-ii-3","title":"Logistics Support Specialist II","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0.118,"time_to_fill_p50_days":35,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:56:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T22:57:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Schedule: Full Time\nJob Type: On-site\nSalary Type: Salary\nReq #: 3560\nWhat will the candidate do?\nThe candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share weekly and monthly KPIs for their assigned accounts, and support the onboarding and growth of new business within their assigned portfolio.\nAbout the Role\nContact carriers to obtain daily capacity and load-tender status, ensuring on-time pick-up, transit, delivery, and empty confirmations.\n\nEnsure accurate and timely load status updates in the TMS throughout all shipment stages.\n\nNotify shippers and/or receivers of shipment status and coordinate pick-up or delivery appointment changes as needed.\n\nEstablish and maintain effective relationships with customers and carriers through professional, timely, and proactive communication.\n\nMonitor key performance indicators (KPIs), analyze operational data, and ensure accurate performance reporting.\n\nTake ownership of customer meetings, communicate performance updates, and follow up on action items and commitments.\n\nCoordinate with customers and carriers regarding detention and accessorial information, and obtain approval for expedited shipments.\n\nIdentify performance trends, propose improvement initiatives, and drive accountability across operational teams to improve service levels.\n\nSupport account growth and identify opportunities to improve operational efficiency and customer satisfaction within the assigned portfolio.\nBasic Qualifications\nExperience in a system related to TMS (tracking or monitoring of shipments)\nCompleted bachelor's degree\nAdvanced English\nPreferred Qualifications \n1 year of logistics experience\nExperience or know of a dashboard system\nOffice (excel, word, ppt)\nAbout Uber Freight \nUber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.\nCandidate Privacy Notice\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 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