{"id":3117743,"url":"https://alion.io/job/uber-freight-customer-support-specialist-ii-4","title":"Customer Support Specialist II","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.611,"repost_share":0.111,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T22:24:39Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T18:01:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Schedule: Full Time\nJob Type: On-site\nSalary Type: Hourly\nReq #: 3516\nAbout the Role\nThis position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. \nWhat the Candidate Will Do\nUse Transportation Management System to process shipment entries and actively lead timely performance/automation objectives \nMaintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. \nExceed customer on-time pick-up and delivery expectations \nSupervise shipments and revise when vital based on changing shipper, customer, and carrier needs \nUtilize external websites and other tools of communication to set shipment appointments \nUpdate load status in the system, e.g. loaded pick-up, delivery, empty, etc. \nWork directly with Logistics Teams to assist with shipment issues or problem-solving \nAppointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed \nAdditional Responsibilities Regarding Customer and Carrier Relationships \nContact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty \nCorrespond with customer and carrier regarding detention and other accessorial information \nAcquire solid understanding of customer business practices and workflow \nBasic Qualifications\nHigh school diploma or GED equivalent \nAt least 1 year of customer service experience\nBasic proficiency with Google Workspace or Microsoft Office Suite\nClear and professional oral and written communication skills, including email etiquette \nPreferred Qualifications\nCollege degree\nKnowledge of the freight industry \nAt least 1 year of customer service experience within an office work environment\nAdvanced proficiency with Google Workspace or Microsoft Office Suite\nBenefits & Compensation for U.S. Employees\nEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.\nAbout Uber Freight \nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.\nCandidate Privacy Notice\nUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 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