{"id":1982079,"url":"https://alion.io/job/uber-freight-customer-support-specialist-ll-after-hours","title":"Customer Support Specialist ll-After Hours","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":27,"ghost_share":0,"stale_share":0.481,"repost_share":0.037,"time_to_fill_p50_days":33,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:26:25Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-04T15:48:57Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Schedule: Full Time\nJob Type: On-site\nSalary Type: Salaried\nReq #: 3453\nAbout the Role\nThis role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery. Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels. Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency.\nWhat the Candidate Will Do\nMonitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.\nMaintain accurate load status and shipment milestones within the TMS.\nPerform planning activities and ensure all orders are scheduled within required timelines.\nReview and resolve system exceptions, error corrections, and operational discrepancies.\nCoordinate with carriers to obtain shipment updates, documentation, and proof of delivery.\nMonitor customs status and cross-border shipment activities.\nManage invoice follow-up and document collection processes.\nParticipate in operational review meetings, customer calls, and performance discussions.\nAnalyze shipment trends and identify operational risks that could impact service levels.\nEscalate service failures, capacity concerns, and operational issues to leadership when required.\nPrepare and distribute operational reports, shipment visibility updates, and KPI metrics.\nSupport implementation activities, pilot programs, and peak season operational planning initiatives. \nBasic Qualifications\nWorking knowledge of Transportation Management Systems (TMS).\nUnderstanding of transportation and logistics operations, including shipment lifecycle management.\nKnowledge of cross-border transportation processes between Mexico and the United States.\nUnderstanding of carrier management, shipment visibility, and transportation performance metrics.\nFamiliarity with import/export operational processes and customs status monitoring.\nKnowledge of customer service principles and stakeholder management.\nUnderstanding of transportation documentation requirements and freight movement processes.\nIntermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and Word.\nPreferred Qualifications\nMinimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.\nPrevious experience managing customer requests, operational processes, or stakeholder communications.\nExperience using business systems, operational tools, or tracking platforms preferred.\nLogistics and transportation experience preferred but not required.\nBachelor's Degree.\nWork Schedule:\nWeekdays: 3:00 PM - 11:30 PMWeekends: Shifts may vary between:\n * 7:30 AM - 5:30 PM\n * 9:30 AM - 6:30 PM\nDays off: Rotating monthly. One month, days off will be Tuesday and Wednesday, and the following month, Sunday and Monday.\n\nAbout Uber Freight\nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.\n Learn more at www.uberfreight.com. Candidate Privacy Notice\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 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