{"id":2392718,"url":"https://alion.io/job/uber-freight-customer-support-specialist-transportation-2","title":"Customer Support Specialist (Transportation)","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0.071,"time_to_fill_p50_days":35,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rogers, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-12T18:06:38Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T05:39:21Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Schedule: Full Time\nJob Type: On-site\nSalary Type: Hourly\nReq #: 3254\nNo immigration sponsorship or transfer available for this role.\nAbout the Role\nCustomer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments.\nThis is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday. \nHourly Rate of Pay: $17.00 - $18.50. \nWhat the Candidate Will Do\nMaintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions\nUtilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments\nUpdate shipments within the system with accurate appointment times, reference numbers, and facility contact details\nCollaborate directly with internal and external partners to resolve scheduling issues and prevent delays\nBasic Qualifications\nHigh school diploma or GED equivalent\nEntry Level, 0-1 years of customer service experience\nStrong computer skills\nClear and professional oral and written communication skills, including email etiquette \nDetail oriented with a strong focus on accuracy\nAble to work overtime if needed\nPreferred Qualifications\nCustomer service experience within an office environment\nKnowledge of the freight industry\nProficiency with Google Workspace or Microsoft Office Suite\nBenefits & Compensation for U.S. Employees\nEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.\nAbout Uber Freight \nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.\nCandidate Privacy Notice\nUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 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