{"id":2868089,"url":"https://alion.io/job/uber-freight-customer-support-specialist","title":"Customer Support Specialist","company":{"id":94575,"name":"Uber Freight","domain":"uberfreight.com","url":"https://alion.io/company/uber-freight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0.118,"time_to_fill_p50_days":35,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fridley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T14:54:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T12:11:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Schedule: Full Time\nJob Type: On-site\nSalary Type: Hourly\nReq #: 3438\nAbout the Role\n Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.\nIn this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.\nSchedule: Monday-Friday, 08:00-5:00 PM\nSaturday Rotation: This position includes a rotating Saturday schedule, with coverage required on the last Saturday of each month. Responsibilities are shared among three team members, resulting in approximately four Saturdays per year per employee.\nWhat You’ll Do\n\nManage high-volume daily logistics execution activities in a fast-paced operational environment\nCoordinate and execute shipments using Transportation Management Systems (TMS)\nPerform track-and-trace activities to ensure shipment visibility and on-time performance\nSupport manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly\nHandle a high volume of email communication with customers, carriers, and internal teams\nAssist with shipment planning, expediting, and transportation coordination\nServe as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication\nProactively identify and resolve shipment delays, service failures, and operational challenges\nCoordinate shipment appointments utilizing external websites and communication tools\nUpdate shipment milestones and load statuses throughout the transportation lifecycle\nSupport onboarding and setup of new receivers, vendors, suppliers, and system users\nMaintain strong customer and carrier relationships while ensuring service expectations are exceeded\nAssist with detention tracking and accessorial communication\nDevelop a strong understanding of customer operations, workflows, and supply chain needs\nBasic Qualifications\n\nHigh school diploma or GED equivalent\n2+ years of customer service, transportation, logistics, or supply chain experience\nBasic proficiency with Google Workspace or Microsoft Office\nStrong communication, organization, and multitasking skills\nPreferred Qualifications\n\nBachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field\n3+ years of logistics or transportation industry experience\nExperience supporting manufacturing or plant operations environments\nAdvanced proficiency with Google Workspace or Microsoft Office Suite\nAbility to thrive in a fast-paced, customer-driven environment with shifting priorities\nBenefits & Compensation for U.S. Employees\nEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.\nAbout Uber Freight \nUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.\nCandidate Privacy Notice\nUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.\nEEOC\nUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.","description_format":"text","description_chars":4805,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-19T18:29:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":45,"green_card_filings_12m":15,"median_offered_wage_usd":173158,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/uber-freight-customer-support-specialist","json_url":"https://alion.io/job/uber-freight-customer-support-specialist.json","meta":{"generated_at":"2026-10-25T14:59:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21625,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94575},"rest":"https://alion.io/mcp/rest/get_company?id=94575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-freight-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-freight-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-freight-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-freight-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-freight-customer-support-specialist"}]}