Lead Strategic Customer Success Partner

Modelo de trabajo: On site

Req #: 3447

About the Role

Uber Freight is seeking a Senior Client Engagement Manager to lead the execution and growth of our strategic partnerships with clients. Serving as the executive program owner, this leader will translate commercial strategy into a high-impact operational plan, coordinating cross-functionally across Business Development, Operations, Product, Tech, Finance, Legal, and Customer Success to deliver measurable financial value and exceptional client ROI.

Key Responsibilities:

• Direct end-to-end launch and program operations, mitigating interdependencies and risk across multi-disciplinary teams.
• Strengthen executive-level relationship management through high-impact cadence (M&A reviews, monthly/quarterly business reviews).

What the Candidate Will Do

• Own the relationship across product and local Mexican commercial teams.
• Develop and execute the joint go-to-market strategy with Commercial teams, spanning account targeting, sales enablement, lead sharing, positioning, and engagement rules.
• Lead end-to-end program management for the partnership, bridging the TM system and pipeline conversion with Uber Freight Implementation, Commercial, and Operations to ensure proactive resourcing, profitability, and aligned scope.
• Serve as client primary strategic contact, delivering executive updates on progress, risks, and financial performance while partnering with Finance, BD, and Legal on forecasting and commercial guardrails.
• Partner with Operations to establish workflows, SOPs, staffing, training, and capacity needed for customer volume.
• Coordinate onboarding and handoffs across Client, Sales, Customs, Cross-Border Ops, and Customer Success to deliver a seamless customer experience.
• Establish cross-company governance, including working-team cadences (e.g., QBRs), executive steering, decision rights, escalations, and commitment tracking.
• Drive launch readiness across cross-functional partners (Ops, Commercial, Product, Tech, Finance, Legal, CS), proactively mitigating risks to timeline, service, or revenue.
• Partner with Operations, Product, and Tech to resolve implementation risks spanning system capacity, process gaps, customer conversion, and scalability.
• Oversee partnership monetization, managing rebate structures and tracking revenue and margin targets to maximize mutual value.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7+ years of experience in account management, program management, implementation, commercial operations, business operations, consulting, or a related field.
• 3+ years of experience leading cross-functional programs with responsibility for project plans, milestones, dependencies, risks, and executive reporting.
• Experience implementing a customer-facing commercial partnership, operational program, or technology-enabled service involving multiple internal and external stakeholders.
• Fluent in Spanish and English.

Preferred Qualifications

• Experience in freight, logistics, customs brokerage, cross-border transportation, managed transportation, or supply-chain technology.
• Experience developing or implementing joint go-to-market plans, including account targeting, sales enablement, lead-sharing processes, and customer onboarding.
• Experience establishing governance and performance scorecards for a strategic partnership or complex cross-company program.
• Experience building business cases, forecasts, and operational capacity plans and using performance gates to inform investment or hiring decisions.
• Demonstrated ability to influence senior stakeholders, resolve ambiguity, and drive decisions without direct authority.
• Strong written and verbal communication skills, with the ability to translate commercial terms into clear operating processes and executive-level updates.

About Uber Freight  

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.