{"id":3871909,"url":"https://alion.io/job/uber-implementation-lead-2","title":"Implementation Lead","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":157,"ghost_share":0.038,"stale_share":0.535,"repost_share":0.089,"time_to_fill_p50_days":12,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:36:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T16:10:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nAs an Implementation Lead for Employee Transportation Services (ETS), you will own the journey of large enterprise clients from solution deep-dive through to the successful onboarding, launch and stabilization of managed employee commute programs across India and APAC.\nYou will act as the critical bridge between Sales, Product and long-term client success - closing mid-funnel deals through in-depth, customized demos, leading complex client integrations and pre-launch readiness, and ensuring a seamless transition from signed deal to a fully integrated, operating program.\nYou will partner with customers’ Transport, Admin, HR, Security, IT and Facilities teams, and with Sales, Operations, Product, Engineering, Safety, Customer Trust and Support teams internally, to deliver safe, reliable and cost-efficient commute solutions - from roster and route design through go-live and steady-state performance.\nThe role sits at the intersection of operations, program management and customer success, directly impacting service quality, customer satisfaction and revenue growth, and is pivotal to building a repeatable ETS launch engine.\nWhat You’ll Do\nOwn in-depth, customized ETS solution demos - including client-specific configuration discussions and scenario simulations (e.g., Guard vs. Non-Guard trips, On-Time vs. Delayed trips) - to validate fit and close deals alongside Account Executives, and lead User Acceptance Testing (UAT) sessions after deal signing\nAct as the primary technical subject matter expert during the sales cycle, owning and supporting the technical sections of RFPs and client proposals to accelerate deal closures\nLead end-to-end implementation of ETS programs for enterprise clients - from requirements gathering and site readiness through pilot, go-live and hypercare - ensuring seamless and timely launches\nPartner with customers to understand shift patterns, employee rosters, pickup/drop locations and commute policies, and translate them into routing, fleet and service design\nDefine SLAs and success metrics with customers (e.g., on-time performance, seat utilization, trip completion, safety incidents, employee satisfaction) and drive adoption among employees, transport admins and operations teams\nWork with fleet partners, drivers and on-ground operations teams to ensure vehicle, driver and compliance readiness (permits, insurance, driver verification, vehicle fitness) before and after launch\nImplement safety and compliance protocols, including night-shift and women-employee safety requirements, in-vehicle safety features and incident escalation processes\nCoordinate technical onboarding with Product, Engineering and Global Shared Services (GSS) - roster uploads, HRMS/attendance, SFTP and SSO integrations, data pipelines, user and policy configuration, and billing set-up - keeping core engineering focused on product builds\nNavigate client InfoSec and compliance requirements alongside the Customer Trust team, and drive pre-launch readiness and UAT to sign-off so that each program is handed over to Operations fully documented and launch-ready\nRun regular operational reviews with customers, analyze performance data, root-cause service gaps and drive corrective actions and continuous cost and efficiency improvements; identify growth opportunities such as new sites, shifts, shuttle routes and EV adoption\nRelay client feedback, technical requirements and market learnings to the Product team to influence the ETS roadmap, set accurate client expectations on capabilities and timelines, and escalate forward-looking feature requests\nBuild and maintain ETS enablement resources - feature lists, FAQs, sales collateral and standardized demo narratives - support repeatable demo environments (test accounts and simulated trips), and test new feature rollouts for incoming clients ahead of launch\nAct as a trusted advisor to clients and deeply understand ETS products, operating model and tools to deliver customer trainings, onboarding sessions and troubleshoot customer issues\nBasic Qualifications\n4+ years of professional experience, including 3+ years in a client-facing role (implementation, program/project management, operations, consulting, account management or similar)\nStrong project management and organizational skills with the ability to manage multiple stakeholders, sites and deadlines in operationally intensive environments\nExcellent communication and stakeholder management skills, both written and verbal, with the ability to engage customer leadership as well as on-ground operations and vendor teams\nDemonstrated ability to deliver technical product demonstrations and explain complex solutions clearly to business, technical and operations audiences\nWorking knowledge of enterprise integration concepts (SFTP, SSO, HRMS, data pipelines) and experience managing end-to-end implementations, including UAT and InfoSec/compliance reviews\nProven ability to influence and work across Sales, Product, Engineering and Operations teams without direct authority\nStrong analytical skills, with working proficiency in Excel/Google Sheets (SQL or BI tools a plus) to track SLAs and operational KPIs\nPreferred Qualifications\nExperience in employee transportation, corporate commute or shuttle services, fleet management, logistics, mobility or transport/facilities outsourcing\nFamiliarity with India transport and compliance requirements - vehicle permits, driver verification and safety norms for night-shift and women-employee transportation\nExperience managing fleet/vendor partners and SLA-driven contracts\nExperience in SaaS, tech or platform-based environments, including rollout of routing, rostering or workforce-mobility technology\nExperience supporting RFPs and enterprise procurement processes, and building enablement material such as training curricula, FAQs and collateral\nStrong problem-solving mindset with the ability to navigate ambiguity, handle on-ground escalations and drive solutions\nFluency in English and Hindi; additional regional/APAC languages are a plus.","description_format":"text","description_chars":6058,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Freight Forwarding","Online Groceries","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-11-06T14:51:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/uber-implementation-lead-2","json_url":"https://alion.io/job/uber-implementation-lead-2.json","meta":{"generated_at":"2026-11-07T17:03:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-implementation-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-implementation-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-implementation-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-implementation-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-implementation-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3871909}},{"tool":"search_jobs","arguments":{"company":"uber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3871909},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}