Lead Account Manager

About the Role

Uber's Regional Merchants portfolio is one of the fastest-growing segments within the Retail business, representing nearly 20% of total Retail GB’s and consistently outperforming the broader Grocery business. As Uber continues expanding beyond its core national partners, Regional Merchants have become a key growth engine, unlocking new markets, strengthening local merchant relationships, and bringing more selection and affordability to consumers.

The Regional Merchants Team Lead is a unique opportunity to define the long-term strategy for this high-growth portfolio while leading a team of four. In this role, you will drive commercial strategy, scale best practices across regions, and accelerate merchant growth through data-driven insights, operational excellence, and solution selling-including Uber Ads, Direct Benefits, and other platform capabilities.

This role calls for a strategic and commercially minded leader who thrives in fast-paced environments, can influence cross-functional stakeholders, and is passionate about building high-performing teams while delivering measurable business impact for both Uber and our merchant partners.

What You'll Do

• Lead the commercial strategy for the Regional Merchants portfolio by defining growth priorities, developing Joint Business Plans (JBPs), and executing strategic initiatives.
• Develop plans to improve operational performance and create promotional strategies tailored to each region/merchant’s needs.
• Leverage Uber's data and insights to identify opportunities, influence strategic decisions, and scale best practices across the portfolio.
• Partner cross-functionally with Operations, Product, Marketing, Finance, Ads, and other teams to solve complex business challenges and improve merchant and marketplace performance.
• Drive business review cadence and develop reporting frameworks to facilitate alignment, learning, improvement, and accountability across the business stakeholders and merchant key drivers.
• Drive commercial adoption of Uber's growth solutions, including Uber Ads, Direct Benefits, and other platform capabilities that create incremental value for merchants.
• Own the financial health of the portfolio by managing commercial negotiations, invoicing, collections, and profitability.
• Lead, coach, and develop a high-performing team of 3 Account Managers and 1 Account Coordinator, setting clear priorities, driving execution, and fostering professional growth.

Basic Qualifications

• 10+ years of experience in Sales, Account Management, Strategy, Operations, Consulting, or a related field.
• Strong experience managing complex stakeholder relationships across multiple functions and levels.
• Previous experience leading or mentoring high-performing teams.
• Excellent communication, presentation, and organizational skills; fluent English is required.
• Strong analytical skills with the ability to translate business and operational data into strategic recommendations.
• Proven negotiation, problem-solving, and project management skills.
• Willingness to travel regularly (approximately once per month).
• Hands-on mindset with a strong sense of ownership and execution.

Preferred Qualifications

• Strong cross-functional stakeholder management
• Experience working with senior stakeholders across different functions
• Ability to build trust, understand client needs, maintain long-term relationships, and proactively identify opportunities or risks.
• Clear, persuasive communication-both written and verbal-and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals.
• Strong financial acumen from experience dealing with P&L, business profitability and growth drivers