{"id":132118,"url":"https://alion.io/job/uber-lead-product-manager-remote-assistance","title":"Lead Product Manager Remote Assistance","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":132,"ghost_share":0,"stale_share":0.477,"repost_share":0.061,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":216000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Human-in-the-Loop","optional":false},{"name":"Teleoperation","optional":true}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-20T03:27:04Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":123},"description":"About the RoleUber is building the systems, infrastructure, and operating models needed to help autonomy partners deploy commercially and serve riders at scale. As Uber expands support for remote assistance across more partners, markets, and vehicle platforms, remote assistance becomes a core commercialization capability: the human support layer that helps autonomous vehicles navigate ambiguity, recover gracefully, and operate reliably in the real world.\nAs the Lead Product Manager, Remote Assistance, you will lead the remote assistance product area and own the end-to-end success of Uber’s remote assistance product. RA is a critical aspect of Uber’s integrated AV support system, and you will play a key role in building best-in-class RA support for scaled commercial AV deployments. You will define when remote assistance is invoked, what operators can see and do, how edge cases are escalated and resolved, and how performance is measured and improved over time. You will work across engineering, product design, operations, safety, systems engineering and partner teams to build a scalable remote assistance product that can support multiple autonomy stacks, different vehicle capabilities, and varying market constraints. You will translate operational and technical complexity into clear product decisions, adapt and evolve Uber’s RA product to new partnerships, and scale RA support for key partners globally.\nThis role is ideal for a product leader with experience in autonomy, remote operations, or other complex real-time systems, and who is comfortable building products where safety, reliability, and operational rigor matter as much as user experience.\nWhat You’ll DoOwn the product strategy, roadmap, and execution for Uber’s remote assistance platform, defining how human operators support autonomous vehicle operations across partners and markets.\nDefine the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operators.\nBuild a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experience.\nPartner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real-time support.\nWork with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day-to-day execution.\nEstablish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impact.\nCollaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operations.\nDrive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deployment.\nUse learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over time.\nCommunicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross-functional stakeholders.\nBasic QualificationsDemonstrated experience owning and delivering complex, technical products in autonomy, robotics, mobility, or other real-time operational systems.\nStrong product judgment and the ability to translate ambiguous technical and operational problems into clear product requirements, roadmap decisions, and execution plans.\nExperience working closely with engineering, operations, safety, and cross-functional teams to deliver end-to-end systems.\nExperience with human-in-the-loop, remote operations, dispatch, control center, or other workflows where real-time decision-making, latency, and reliability are critical.\nAbility to define success metrics, prioritize roadmaps, and drive execution across multiple internal and external stakeholders.\nStrong communication and stakeholder management skills, including experience representing product direction with senior leaders and partners.\n Preferred QualificationsExperience working on autonomous vehicles, robotics, or other autonomy systems.\nDirect experience building, launching, or managing remote assistance, teleoperation, or remote driving systems.\nExperience in industries such as mobility, logistics, mining, aerospace, defense, or industrial automation where operators support remote or automated assets.\nBackground in systems engineering or experience working deeply across hardware, software, and operations.\nExperience building products that span multiple partners, platforms, or operational environments.\nExperience with evaluation, incident analysis, or validation systems in safety-critical environments.\n ~~ ~~ For New York City, NY-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.\nFor San Francisco, CA-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.\nFor Seattle, WA-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.\nFor all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.","description_format":"text","description_chars":5581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-06-19T00:00:00Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":123,"expected_fill_days":8,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":240000,"is_top_pay":true},"html_url":"https://alion.io/job/uber-lead-product-manager-remote-assistance","json_url":"https://alion.io/job/uber-lead-product-manager-remote-assistance.json","meta":{"generated_at":"2026-10-20T08:30:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-lead-product-manager-remote-assistance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-lead-product-manager-remote-assistance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-lead-product-manager-remote-assistance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-lead-product-manager-remote-assistance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-lead-product-manager-remote-assistance"}]}