{"id":2818538,"url":"https://alion.io/job/uber-merchant-operations-lead-mexico","title":"Merchant Operations Lead - Mexico","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":134,"ghost_share":0.022,"stale_share":0.478,"repost_share":0.082,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miguel Hidalgo, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-16T23:40:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T20:36:59Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About the Role\nThe Mexico Merchant Operations Lead is a strategic position in our Central Operations team from LatAm. This person will lead a team focusing on improving Merchant Quality and Experience across all Mexico territories with a hyperlocal focus. They will work very closely with the Mexico leadership team in order to design the strategy and to be an enabler of key results across markets.\nWhat You’ll Do\nManage a high-performing team - You will be responsible for managing a large team with a high bar on executional excellence and delivering results. You will own the planning process and will be setting clear goals and guidelines for your team in order to achieve key results.\n\nAnalyze data and optimize processes - You need to be constantly monitoring our merchant operations with a high level of granularity and understanding of marketplace dynamics. You need to be capable of identifying issues, proposing solutions and executing and monitoring processes implemented with a continuous improvement mindset.\n\nDesign the Strategy - You will be responsible for connecting the territory strategy with the Merchant vision in order to be an enabler for experience and growth. You will plan what to do in terms of merchant experience and quality, in order to have a reliable and efficient operation.\n\nAlign Stakeholders on projects and priorities - You will be working closely with the Mexico territory and commercial teams in understanding their priorities and needs in order to incorporate them in the merchant processes you own, with a focus on long-term solutions.\n\nWhat You’ll Need\nAt least 8 years of experience in business consulting, investment banking or other hyper-growth startups is preferred\n\nCritical thinking and analytical rigour, as you will be dealing with data (i.e reports, experiments) and scaling processes.\n\nExperience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.\n\n#Seetheforestandthetrees: Ability to abstract from the day-to-day operations to be able to design a high-level strategy for the team, but also able to get deep into problem-solving to identify issues.\n\nExcellent Stakeholder Management skills with experience in aligning priorities and tradeoff proposals.\n\nExperience in executing complex projects by managing and coordinating several people and teams (direct management/PMO).\n\nPrevious experiences that prove your sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution several times during a regular week.\n\nEnglish and Spanish professional proficiency.\n\nStrong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL).","description_format":"text","description_chars":2788,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-18T15:17:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0},{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-19T06:52:34+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.561,"p_room":0.55,"age_days":10,"expected_fill_days":10,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/uber-merchant-operations-lead-mexico","json_url":"https://alion.io/job/uber-merchant-operations-lead-mexico.json","meta":{"generated_at":"2026-10-28T00:21:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-merchant-operations-lead-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-merchant-operations-lead-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-merchant-operations-lead-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-merchant-operations-lead-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-merchant-operations-lead-mexico"}]}