{"id":3121413,"url":"https://alion.io/job/uber-merchant-technology-strategy-operations-lead-apac","title":"Merchant Technology Strategy & Operations Lead - APAC","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":155,"ghost_share":0.026,"stale_share":0.523,"repost_share":0.084,"time_to_fill_p50_days":10,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":221000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T22:59:16Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T05:19:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Role\nWe are looking for an APAC Merchant Technology Lead to shape and drive our regional strategy for how restaurant partners receive and manage orders across Uber Eats.\nThis role will own APAC's strategy across the merchant technology ecosystem, including tablets, merchant applications, POS systems and API integrations. You will identify opportunities to improve merchant experience, increase platform reliability, reduce operational costs and accelerate the adoption of scalable technology solutions.\nReporting to the Head of APAC Restaurant Operations, you will work closely with Global Product and Engineering teams, regional Commercial leaders and strategic technology partners to influence product roadmaps, shape technology investments and deliver measurable business outcomes.\nThis is a high-impact role requiring a combination of commercial acumen, technical understanding, strategic thinking and strong cross-functional leadership.\nWhat You'll Do\nDefine APAC's merchant technology strategy: Set the regional direction for ordering modalities, including the optimal mix of tablets, merchant applications, POS and API integrations across different merchant segments.\nDrive technology adoption and optimisation: Identify opportunities to improve merchant experience, order reliability, operational efficiency and cost-to-serve through technology adoption and migration.\nShape integration and partnership strategy: Evaluate the POS and technology partner ecosystem, identify capability gaps and prioritise strategic integrations and partnerships that unlock merchant growth and scalability.\nInfluence global product investment: Develop compelling business cases and represent APAC priorities in global Product and Engineering roadmap decisions.\nBuild data-driven decision frameworks: Establish visibility into ordering channel adoption, reliability, integration performance and channel economics to inform strategic and investment decisions.\nEstablish scalable operating models: Define regional standards, governance and processes for device lifecycle management, integration quality, merchant support and technology operations.\nLead cross-functional execution: Partner with Global Product, Engineering, Product Operations, Commercial teams and local markets to align priorities and deliver complex regional initiatives.\nWhat Success Looks Like\nClear regional strategy: APAC has a defined merchant ordering technology strategy that informs global product priorities and investment decisions.\nMeasurable business impact: Technology adoption improves merchant experience, order reliability, operational efficiency and profitability.\nScalable technology ecosystem: Strategic integrations and partnerships expand merchant coverage and reduce operational complexity.\nStrong regional execution: Consistent standards, governance and operating models enable effective technology adoption across APAC.\nWhat You'll Need\nStrong commercial and strategic acumen: Ability to evaluate technology investments and balance merchant value, technical feasibility, scalability and profitability.\nMerchant technology expertise: Experience across POS systems, APIs, merchant applications, tablet ecosystems, SaaS platforms or enterprise integrations.\nTechnology partnership experience: Proven ability to develop strategic partnerships, navigate complex integrations and influence technology decisions.\nAnalytical and problem-solving skills: Ability to structure ambiguous problems, evaluate trade-offs and translate insights into actionable strategies.\nCross-functional leadership: Proven ability to influence Product, Engineering, Commercial and Operations teams without direct authority.\nExecution excellence: Ability to translate strategic priorities into scalable solutions and measurable business outcomes.\nPreferred Experience\n8+ years' experience in Product Management, Product Operations, Technical Partnerships, Solutions Engineering, Technical Programme Management or Strategy & Operations.\nExperience shaping product roadmaps, technology strategy or investment decisions within a complex organisation.\nExperience leading enterprise integrations, strategic technology partnerships or large-scale technology adoption programmes.\nExperience working across APAC or geographically distributed 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