{"id":140690,"url":"https://alion.io/job/uber-product-manager-ii-help-center-platform","title":"Product Manager II, Agentic AI","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":123,"ghost_share":0,"stale_share":0.463,"repost_share":0.057,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Sunnyvale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":161000,"max":179000,"currency":"USD","period":"year","gross":null,"usd_annual":179000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-25T12:15:39Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":101},"description":"About the Team\nUber's Customer Obsession AI team is building one of the largest GenAI products at Uber, serving nearly one billion customer interactions annually across all of Uber’s products globally - Rideshare, Delivery, Merchants, Autonomous Vehicles, Third-party offerings, and more.\nCustomer experience is at the heart of cutting-edge applied AI today. The opportunity is expanding from handling individual customer queries into an end-to-end proactive AI assistant across the full user journey. We are rebuilding the product from the ground up to be AI-native, with a world-class team across Product, Engineering, Data Science, and Design.\nThe team is also “AI-pilled” - every day, we find and deploy new ways to use AI internally to accelerate development, improve quality, and increase innovation.\nAbout the Role\nWe are looking for a Product Manager to help build the next generation of Agentic AI for Customer Experience at Uber.\nYou will work on products and platform capabilities that enable AI agents to understand customers and their context, reason through complex situations, make decisions, and take actions on their behalf. Depending on the product area, you may work on the customer-facing agent experience, agent reasoning and orchestration, multimodal capabilities, context and memory, quality and evaluation systems, developer tooling, or other foundational capabilities required to operate AI agents at Uber's scale.\nThis is an opportunity to work on AI with real-world consequences and learn how to build and operate agentic systems at massive scale. Our AI serves nearly one billion customer interactions annually across a wide range of products, markets, and customer scenarios. Building these experiences requires us to move quickly at the frontier of AI while maintaining a high bar for customer experience, quality, accuracy, and safety.\nYou will partner closely with Engineering, Data Science, Design, User Research, and Operations to turn advances in AI into products that meaningfully improve the customer experience.\nWhat You’ll Do\nBuild agentic AI products: Own and ship product capabilities that help Uber's AI understand customer needs, reason through complex situations, make decisions, and take actions.\n\nTurn AI advances into customer experiences: Stay close to rapidly evolving AI capabilities and identify opportunities to translate them into intuitive, differentiated experiences for Uber customers.\n\nOwn a product area end-to-end: Contribute to product strategy and roadmap, define requirements and success metrics, make tradeoffs, and work closely with cross-functional partners from discovery through launch and iteration.\n\nDrive AI quality: Partner with Engineering and Data Science to understand agent behavior and improve it through capabilities such as evals, experimentation, simulations, observability, debugging, and human feedback.\n\nChampion the customer: Use customer insights, research, data, and product intuition to deeply understand customer problems and ensure technology translates into a high-quality user experience.\n\nWork across the stack: Develop enough technical depth to engage with how agentic systems work - from models and reasoning to tools, context, orchestration, platform infrastructure, and the experiences customers ultimately see.\n\nUse data to learn and iterate: Define success metrics, analyze product and model performance, identify opportunities, and use experimentation and customer feedback to continuously improve the product.\n\nDrive cross-functional execution: Work closely with Engineering, Data Science, Design, User Research, Operations, and other Uber product teams to move quickly from ideas to products in customers' hands.\n\nOperate with speed and curiosity: Experiment with new AI tools and ways of working, including using AI to accelerate product discovery, prototyping, analysis, testing, and iteration.\nBasic Qualifications\n\nProduct experience: Bachelor’s degree and 3+ years of Product Management experience, including high-impact internships. You have contributed to shipping and improving technology products used by real customers.\n\nStrong product thinking: You can take an ambiguous customer or business problem, break it down, identify the highest-leverage opportunities, and translate them into a clear product plan.\n\nAI curiosity and technical depth: You are excited about AI and have a strong desire to understand how modern AI and agentic systems work. You can engage deeply with Engineering and Data Science on technical tradeoffs without needing to be an engineer yourself.\n\nCustomer obsession: You care deeply about the quality of the end-user experience and can combine product intuition, customer research, and quantitative data to make good decisions.\n\nStrong execution: You are comfortable operating in ambiguity, getting into the details, making tradeoffs, and driving cross-functional teams toward outcomes in a fast-moving environment.\n\nAnalytical mindset: You use data to understand problems, evaluate product performance, test hypotheses, and make decisions.\n\nCommunication and storytelling: You can clearly articulate the customer problem, product rationale, and tradeoffs to both technical and non-technical audiences.\n\nHigh ownership and learning velocity: You are curious, hands-on, and eager to learn. You move with urgency, seek out feedback, and are excited to build in a space where the technology and product possibilities are evolving rapidly\n\nPreferred Qualifications\nExperience working on mobile experiences and consumer products.\nPhenomenal track record of working with engineering, analytics and design teams, with proven examples to prioritize work across the team.\nGrittiness: you never hesitate to roll up your sleeves and tackle something hands-on.\nProven track record of growing and scaling a product.\nFor San Francisco, CA-based roles: The base salary range for this role is USD $161,000 per year - USD $179,000 per year.\nFor Sunnyvale, CA-based roles: The base salary range for this role is USD $161,000 per year - USD $179,000 per year.\nFor all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.","description_format":"text","description_chars":6333,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-07-16T00:00:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":101,"expected_fill_days":10,"reasons":["conf:8","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":179000,"is_top_pay":true},"html_url":"https://alion.io/job/uber-product-manager-ii-help-center-platform","json_url":"https://alion.io/job/uber-product-manager-ii-help-center-platform.json","meta":{"generated_at":"2026-10-25T16:21:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-product-manager-ii-help-center-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-product-manager-ii-help-center-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-product-manager-ii-help-center-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-product-manager-ii-help-center-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-product-manager-ii-help-center-platform"}]}