{"id":2754953,"url":"https://alion.io/job/uber-program-manager-merchant-onboarding","title":"Program Manager, Merchant Onboarding","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":155,"ghost_share":0.026,"stale_share":0.523,"repost_share":0.084,"time_to_fill_p50_days":10,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T23:47:35Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-31T18:42:27Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About the Role\nAs a Program Manager in the Delivery Commercial Operations (DCO) team, you will be responsible for overseeing and optimizing Merchant Onboarding processes to ensure efficiency, effectiveness, and alignment with organizational objectives. You will be accountable to creating and delivering future state processes within the end-to-end commercial lifecycle, leveraging outside-in best practices. You will play a pivotal role in driving continuous improvement initiatives, identifying opportunities for enhancement, and implementing best practices across the organization.\nThis role requires strong leadership and influencing skills, analytical acumen, and the ability to collaborate with cross-functional teams to achieve operational excellence. Candidates should be champions of continuous improvement, have a passion for efficiency and appreciate the need to create the best commercial user and customer experience.\nWhat You'll Do\nFuture State Process Design: Lead the design, analysis, and documentation of Merchant Onboarding processes in order to improve efficiency, create standards, and ensure compliance with regulatory requirements.\n\nStrategic Alignment & Commercial Centricity: Ensure that all processes align with Delivery’s strategic objectives and contribute to the achievement of long-term goals of the commercial organization.\n\nContinuous Improvement: Drive a culture of continuous improvement by identifying opportunities for enhancement, implementing best practices, and monitoring performance metrics.\n\nCross-Functional Collaboration: Collaborate closely with stakeholders from various departments including Commercial teams, Regional subject matter experts, Finance, Product and Compliance to understand process requirements, gather feedback, and implement changes effectively.\n\nChange Management: Partner with change management efforts associated with process improvements, including communication, training, and stakeholder engagement.\n\nPerformance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor process performance, track progress, and identify areas for further optimization.\n\nRisk Management: Identify potential risks and bottlenecks in moving from design to implementation and develop mitigation strategies to minimize disruptions, delays and ensure business continuity.\n\nSupport Technology Integration: Collaborate with the Engineering team to leverage technology solutions for process automation, data analysis, and workflow optimization.\n\nWhat You'll Need\nBasic Qualifications\nBachelor's degree, preferably in Engineering, Business Administration or similar fields\n\n6+ years in Business Operations or Strategy roles within a commercial environment (Merchant, Sales, Revenue, or Product Operations).\n\nExcellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.\n\nFluency in English\n\nPreferred Qualifications\nMBA or similar Master's level degree\n\nExperience in Business Process Management or Analysis, with strong expertise in process mapping and redesign, using analytics to identify and resolve operational bottlenecks\n\nExperience in Strategy and Operations, specifically managing projects across the end-to-end Merchant Lifecycle Journey (acquisition, conversion, engagement, retention, and churn) with demonstrable results.\n\nExperience working with Product teams to launch new products at scale, serving as the bridge between Operations, Compliance, Product Dev, and Engineering, preferably within a B2B organization.\n\nProven ability to analyze complex data, identify patterns, and provide solid evidence for data-driven recommendations.\n\nStrong project management experience, capable of planning, executing, and moving the organization along to meet the requirements of both small and large-scale projects.\n\nFluency in Spanish is a plus.","description_format":"text","description_chars":3899,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-17T01:27:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 837 · green card filings: 258","filings_12m":837,"filings_prev_12m":952,"green_card_filings_12m":258,"median_offered_wage_usd":186897,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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