{"id":4268901,"url":"https://alion.io/job/uber-sales-account-coordinator-uber-eats","title":"Sales Account Coordinator, Uber Eats","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":164,"ghost_share":0.024,"stale_share":0.561,"repost_share":0.073,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Madrid, Spain"],"countries":["GB","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:59:28Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:13:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role and team\nThe Account Coordinator plays a pivotal role in driving operational excellence for one of our biggest global quick-service restaurant (QSR) partners across EMEA. You will support Account Managers at head office and franchise level across multiple countries, managing day-to-day operational requests and developing templates and automation to make processes more efficient and consistent.\nActing as a key link between account teams and Uber’s central teams, you will help resolve operational needs across merchant operations, marketplace and billing. Your work will ensure reliable data and consistent processes across markets with different languages, franchise structures and local teams, enabling Account Managers to focus on partner growth.\nSales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. You’ll help build long-term partnerships by bringing structure to complexity and keeping operations running smoothly in a fast-changing environment. If you’re resourceful, collaborative, and energized by making things work better at scale, this is where you’ll grow.\nWhat you’ll do\nBe the first point of contact for Account Managers’ operational requests across multiple markets, prioritizing incoming needs and delivering within agreed turnaround times.\nManage core partner processes end to end, including restaurant setup and go-live, menu and opening hours updates, user access, and promotion and Ads setup.\nTurn recurring tasks into reusable templates, bulk actions and simple automations that the team can run, tracking request volumes and time saved.\nConnect account teams with the relevant Uber central and local operations teams to resolve issues, including POS integration follow-up, compliance checks, courier escalations and order errors.\nPull and analyze data, prepare recurring market reports and maintain partner dashboards to help Account Managers identify performance trends and opportunities.\nCoordinate billing questions and payment reporting, maintain accurate Salesforce records, and track contracts and back-office workflows across markets.\nIdentify recurring operational problems and work with the relevant teams to improve the underlying processes, building trust through clear communication and reliable follow-through.\nBasic Qualifications\nA bachelor’s degree or equivalent experience.\n1-2 years of professional experience in a fast-paced environment, with the ability to manage a high volume of operational requests accurately and on time.\nDemonstrated experience working with stakeholders across teams, prioritizing competing requests and taking ownership of delivery.\nProficiency in Google Sheets, with the ability to analyze operational and business data, identify inconsistencies and translate findings into clear next steps.\nStrong written and verbal communication skills in English, including the ability to explain operational topics to non-technical stakeholders and create clear documentation.\nPreferred Qualifications\nExperience in a B2B, e-commerce or food delivery marketplace setting.\nExperience working across multiple countries or with international stakeholders, maintaining consistent processes while responding to local needs.\nExperience improving recurring workflows through templates, bulk actions or simple automations using spreadsheets or AI tools; scripting skills are a plus.\nStrong problem-solving skills, with the ability to identify root causes and develop lasting solutions to operational issues.\nAbility to work independently with a manager and mentor based in other countries, adapting to changing priorities and supporting Account Managers on execution while they own the commercial relationship.","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ride Hailing","Delivery","Freight Forwarding","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-13T17:13:59Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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