{"id":4268902,"url":"https://alion.io/job/uber-senior-account-manager-smb-uber-eats-uk","title":"Senior Account Manager, SMB, Uber Eats, UK","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":164,"ghost_share":0.024,"stale_share":0.561,"repost_share":0.073,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-13T12:00:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:03:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role and team\nAs a Senior Account Manager in our London team, you’ll work with SMB restaurant partners to grow their businesses on Uber Eats. You’ll own a portfolio of accounts, building relationships with restaurant owners and decision-makers and agreeing plans to improve sales and performance.\nYou’ll need to understand what matters to each partner, spot opportunities in their data and make a clear commercial case for your recommendations. Alongside growing your own portfolio, you’ll help the wider team improve how we work with restaurants across London.\nWhat you’ll do\nOwn the growth and retention of your portfolio, focusing your time on the accounts and opportunities where you can make the biggest difference.\nBuild account plans with restaurant partners, agreeing clear priorities, actions and measures of success.\nUse sales, customer and operational data to understand performance and turn your findings into practical recommendations.\nLead commercial negotiations and renewal discussions, finding agreements that work for both the partner and Uber Eats.\nHelp partners grow through advertising, offers and other relevant platform tools, reviewing results to understand what’s working.\nRun regular business reviews with owners and senior stakeholders, addressing challenges directly and keeping agreed actions moving.\nIdentify partners at risk of leaving and work with internal teams to resolve issues before they become bigger problems.\nShare successful approaches and local market insights with the team, helping improve how we manage accounts.\nWhat you'll have\nAt least three years’ experience in account management, sales, business development or a similar commercial role.\nA track record of growing and retaining a portfolio of accounts, with clear examples of the results you’ve delivered.\nExperience negotiating commercial terms, handling objections and gaining commitment from partners.\nConfidence working with data to understand a business problem and recommend a course of action.\nStrong relationship-building and communication skills, including experience working with business owners or senior decision-makers.\nThe judgement to prioritise competing demands, work independently and follow through on commitments.\nProfessional proficiency in written and spoken English; additional language skills are an advantage.\nPreferred Qualifications\nExperience in restaurant delivery, hospitality or a marketplace business.\nExperience managing restaurant groups with multiple locations or partnerships involving several decision-makers.\nFamiliarity with Salesforce and confidence using Google Sheets or Excel for analysis and reporting.\nExperience building joint business plans or measuring the return on advertising and promotional spend.\nExamples of improving account management processes or helping colleagues develop their approach.","description_format":"text","description_chars":2858,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ride Hailing","Delivery","Freight Forwarding","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-13T17:13:59Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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