{"id":1903606,"url":"https://alion.io/job/uber-senior-engineering-manager-merchant-fulfillment","title":"Senior Engineering Manager - Merchant Fulfillment","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":142,"ghost_share":0,"stale_share":0.465,"repost_share":0.085,"time_to_fill_p50_days":8,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"Next.js","optional":true},{"name":"React Native","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-10-05T09:35:11Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T06:02:10Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the Role\nAbout the Team Uber's Merchant team helps restaurants build successful businesses on Uber Eats. This mission spans the entire merchant lifecycle, from onboarding to getting and fulfilling orders.\nThe Merchant Fulfillment organization is the operational backbone of this mission. We own the critical \"Order Lifecycle\" technologies that ensure millions of orders are received, processed, and fulfilled reliably every day. We are also the guardians of the merchant’s financial health, managing the complex workflows for disputes, cancellations, and operational reliability.\nAbout the Role As a Senior Engineering Manager for Merchant Fulfillment in India, you will lead a geographically distributed team of 50+ Engineers and Engineering Managers. You will be responsible for delivering business-critical projects and platforms that merchants and restaurants rely on to run their daily operations.\nThis is a high-visibility leadership role where your decisions will directly impact merchant experience, sentiment and the operational trust of our merchant partners globally. You will partner with Product, Ops, and Design leaders in India and the US to define the strategy for how Uber Eats fulfills orders at scale.\nWhat the Candidate Will Need / Bonus Points\n---- What the Candidate Will Do ----\nLead at Scale: Manage and mentor a high-performing org of ~50 engineers and managers, fostering a culture of technical excellence, operational rigor, and customer empathy.\nDrive Reliability: Own the \"Uber Eats Orders\" (UEO) tablet experience and the underlying reliability systems that ensure 99.99% uptime for order injection and processing.\nSolve Complex Disputes: Build intelligent, automated platforms for Chargebacks, Cancellations, and Disputes, reducing financial losses for merchants and Uber while improving fairness.\nUnlock New Growth: Lead the BYOC (Bring Your Own Courier) charter, building the \"To-Go\" and courier onboarding tech that allows merchants to fulfill orders with their own fleets.\nOperational Efficiency: own the \"Defect Reduction\" mandate, using technology to predict and prevent order failures before they happen.\n---- Basic Qualifications ----\nExperience: 12+ years of engineering experience with 6+ years in people management, ideally leading managers and larger organizations (50+).\nTechnical Depth: Strong background in building high-scale, distributed systems. You can dive deep into architecture discussions on reliability, eventual consistency, and real-time data processing.\nStrategic Vision: Ability to translate complex business goals (e.g., \"Reduce Partner Avoidable Failures\") into a concrete technical roadmap.\nCustomer Obsession: A passion for solving real-world operational problems. You understand that a \"bug\" in our system means a lost dinner for a customer and lost revenue for a small business.\nCollaborative Mindset: Experience working in a global setup, influencing stakeholders across time zones and functions to drive consensus.\n---- Preferred Qualifications ----\nFrontend Depth: Deep familiarity with modern frontend ecosystems (React, Next.js, Micro-frontends) and mobile platforms (React Native).\nScale: Experience managing systems with high throughput and strict latency SLAs (e.g., P99 < 200ms).\nInfluence: Ability to drive consensus across multiple product teams. You can convince a vertical team to adopt your platform standard rather than building a custom one-off solution.\n ~~ ~~","description_format":"text","description_chars":3448,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":50,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-05T12:03:28Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.663,"p_room":0.35,"age_days":16,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/uber-senior-engineering-manager-merchant-fulfillment","json_url":"https://alion.io/job/uber-senior-engineering-manager-merchant-fulfillment.json","meta":{"generated_at":"2026-10-22T09:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-senior-engineering-manager-merchant-fulfillment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-senior-engineering-manager-merchant-fulfillment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-senior-engineering-manager-merchant-fulfillment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-senior-engineering-manager-merchant-fulfillment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-senior-engineering-manager-merchant-fulfillment"}]}