{"id":2080168,"url":"https://alion.io/job/uber-senior-program-manager-apac-doc-processing","title":"Senior Program Manager, APAC Doc Processing","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":117,"ghost_share":0,"stale_share":0.436,"repost_share":0.026,"time_to_fill_p50_days":7,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-10-08T07:38:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T15:11:02Z","board_verified":false,"closed_at":"2026-10-10T15:11:02Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nThis role sits within the Global Platform Integrity team in Community Operations and plays a critical role in enabling sustainable growth across APAC. The team owns document operations that help earners get onto the Uber platform quickly and safely, balancing a seamless onboarding experience with the regulatory and policy requirements needed to operate in each market. You’ll partner closely with Product to shape new launches, automation, and efficiency improvements, and with Operations to support market expansions and implement new policies-identifying opportunities to remove supply friction and make it easier for more earners to access the platform.\nBeyond day-to-day document operations, this role will help define how Uber scales identity and eligibility processes across a highly complex and diverse region. You’ll use operational insights to improve products and workflows, mitigate fraud and platform risk, and ensure evolving compliance requirements are translated into scalable, effective solutions. The role sits at the intersection of growth, product, operations, and compliance, with a mandate to protect the integrity of the platform while unlocking supply and enabling the business to grow.\nWhat you'll do\nPartner with regional compliance and safety operations to stay on top of any regulatory and safety-related changes that may impact our business \nOversee the document verification process by owning key scorecard KPIs on processing accuracy, processing speed, cost, process automation, and fraud detection\nWork cross-functionally to kick off improvement and back-to-health plans when any KPIs underperform \nOwn all communications to regional stakeholders and leadership on business health \nWork closely with operations and product to identify and deploy automations \nConduct regular process deep-dives to ensure there are no gaps in the process \nBuild long-term strategy for APAC based on regional inputs and priorities\nBasic Qualifications\nMinimum of 8 years of experience \nAbility to operate in a fast-paced environment\nAbility to manage and influence multiple cross-functional teams \nDemonstrated experience in managing large-scale projects\nAbility to work independently with little supervision\nExceptional communication skills to work effectively with APAC Ops and CommOps leadership \nPrevious experience working across multiple geographies\nPreferred Qualifications\nAdvanced data analytics skills including SQL \nPrevious experience working in a matrix organisation \nPrevious experience of working with Product and Engineering for solutions design","description_format":"text","description_chars":2590,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-08T09:57:25Z"},{"event":"close","at":"2026-10-10T15:11:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/uber-senior-program-manager-apac-doc-processing","json_url":"https://alion.io/job/uber-senior-program-manager-apac-doc-processing.json","meta":{"generated_at":"2026-10-12T10:57:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-senior-program-manager-apac-doc-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-senior-program-manager-apac-doc-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-senior-program-manager-apac-doc-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-senior-program-manager-apac-doc-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-senior-program-manager-apac-doc-processing"}]}