Senior Program Manager, Internal Tools & Systems, Ads

About the Role

We are seeking a hands-on Program Manager for our Internal Tools & Systems team to own and scale the technology stack for our global Advertising sales team. This is a critical individual contributor role for a technical expert focused on optimizing the entire Lead-to-Cash (L2C) workflow.

You will be the primary owner of our sales systems, from our CRM to our ad-serving and billing platforms. Your mission is to create a seamless, automated, and scalable systems environment that removes friction for our sellers and ensures data integrity from the initial lead to final payment. This role has a critical focus on order management, billing processes, and sales enablement, ensuring accuracy and efficiency are at the core of our operations.

What You'll Do

• Lead-to-Cash (L2C) Process Ownership: Manage and optimize the systems and processes supporting the complete L2C lifecycle, ensuring a seamless flow of data from opportunity to invoice
• Billing & Order Management: Serve as the technical expert for our advertising order management and billing systems. You will partner with Finance to ensure accurate order processing, invoicing, and revenue recognition
• CRM & Tech Stack Administration: Own the day-to-day administration of our CRM and its integrated tools (e.g., ad servers, engagement platforms). You will be responsible for system configuration, automation, data integrity, and user support
• Process Optimization: Partner with Advertising Sales, Finance, and Product teams to identify and resolve system bottlenecks, particularly in the handoff from sales to finance (billing/collections)
• Project Management: Lead system enhancement projects-from gathering requirements to UAT and deployment-to support new ad products, sales motions, and go-to-market strategies
• Cross-Functional Partnership: Build and maintain strong relationships with sales and tech leadership. Act as the central point of coordination, ensuring all teams are aligned on program goals, timelines, and execution

Basic Qualifications

• 6+ years in Sales Operations, Revenue Operations, or Business Systems, preferably within a digital advertising or high-growth tech environment
• Bachelor’s degree
• Hands-on administrative experience with a major CRM platform and its integrated tech stack

Preferred Qualifications

• Proven experience managing a Lead-to-Cash (L2C) process and supporting systems. A strong understanding of advertising sales workflows and billing systems (e.g., Order-to-Cash, Ad Servers, Order Management Systems) is essential
• Strong analytical and project management skills, with a proven ability to work independently, manage competing priorities, and deliver results
• Proven expertise in managing complex, cross-functional programs from start to finish. You are highly organized, detail-oriented, and can manage multiple priorities
• Excellent communication skills with the ability to translate complex business needs into scalable technical solutions
• Exceptional communication and presentation skills. You can build consensus and influence senior leaders and field-level sellers alike

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.