{"id":1456647,"url":"https://alion.io/job/uber-service-delivery-manager-2","title":"Vendor Manager","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":117,"ghost_share":0,"stale_share":0.453,"repost_share":0.009,"time_to_fill_p50_days":5,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3224},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-29T08:26:37Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T22:49:24Z","board_verified":false,"closed_at":"2026-10-05T22:49:24Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Cleaned Document\n\nAbout the role and team\n\nCommunity Operations at Uber is where real people solve real problems in real time. As a Vendor Operations Manager, you will lead the performance and strategic relationship of our Business Process Outsourcing (BPO) network-a global community of thousands of agents who provide world-class support for our riders, drivers, and merchants. The pace is intense, the stakes are high, and the answers aren't always clear.\nYou’ll work in a highly-matrixed environment, balancing empathy for our users with a relentless drive for operational excellence. This role is about more than just monitoring metrics; it's about leading through influence, navigating complex cross-functional dynamics, and making fast, thoughtful decisions that improve our global support footprint. If you’re sharp, steady, and motivated by meaningful service at scale, this is where you’ll grow.\n\nWhat you’ll do\n\nNavigate and lead our BPO partner performance, ensuring sites meet critical service delivery requirements for quality, efficiency, and customer satisfaction (CSAT) while maintaining a focus on safety and trust.\n\nBuild and foster trusted relationships with BPO leadership, acting as the primary point of contact to align their operations with Uber’s vision, goals, and shifting priorities.\n\nCollaborate across disciplines-including Workforce Management, L&D, and Quality Assurance-to unblock operational friction and drive large-scale project implementations.\n\nIdentify patterns and performance gaps through rigorous data analysis, escalating issues that impact the user experience, and implementing best-in-class performance management models.\n\nOwn the strategic roadmap for your assigned scope, moving with urgency to operationalize footprint changes and pilot new support products or processes in a 24/7 environment.\n\nBasic Qualifications\n\nBachelor’s degree or equivalent experience.\n\n5+ years of professional experience in Program Management, Vendor Management, or BPO Operations.\n\nDemonstrated ability to lead through influence and manage complex, high-stakes projects in a fast-paced environment.\n\nExceptional written and verbal communication skills; professional fluency in English is mandatory.\n\nProficiency with data analysis tools (Google Suite) and a track record of using data to drive business decisions.\n\nPreferred Qualifications\n\nLean Six Sigma, PMP, COPC, or Change Management certification.\n\nExperience working in a cross-cultural, multi-geography setup with a sensitivity to diverse realities.\n\nProven ability to thrive under pressure and keep cross-functional teams focused on critical objectives.\n\nTechnical curiosity and experience using AI tools to drive project or operational efficiencies.\n\nFlexibility to work occasional weekends or holidays as needed for a 24/7 operations environment.","description_format":"text","description_chars":2833,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-29T10:11:37Z"},{"event":"close","at":"2026-10-05T22:49:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/uber-service-delivery-manager-2","json_url":"https://alion.io/job/uber-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-06T22:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2072,"day_limit":5000,"remaining_today":2928,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-service-delivery-manager-2"}]}