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Location
In office (Amsterdam)
Seniority
Senior · 5+ years exp
Overview
Company
Impact
Profile match
Uber is an American mobility and delivery company founded in San Francisco in 2009 that connects independent drivers and couriers with riders and customers through its apps. It operates ride hailing in thousands of cities, a food and grocery delivery business built on the same courier network, a freight brokerage matching shippers with carriers, and an advertising business that sells placement inside those apps. Listed on the New York Stock Exchange since 2019, the company reached sustained profitability in the mid 2020s and now partners with autonomous vehicle developers rather than building self-driving technology itself.

What the Candidate Will Do

  • Manage employee relations cases within our global process involving interpersonal conflict and/or allegations of misconduct (e.g., harassment, discrimination, bullying, retaliation, etc.)
  • Analyze context, facts, and documentation gathered within the case-management process to develop balanced recommended actions that address misconduct and restore damaged relationships
  • Facilitate restorative conversations (mediated discussions) between employees with an emphasis on outcomes that repair workplace relationships
  • Maintain confidential records within a shared case-management tool; leverage the tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
  • Foster action-oriented relationships with HR, Employment Legal and business leaders at all levels
  • Actively support or lead priority projects for the employee-relations team

Basic Qualifications

  • Undergraduate degree and a minimum of 5 years’ experience in employee relations case management, mediation, or human resources; additional years of experience will be awarded for relevant advanced degrees (e.g., J.D., Graduate Degree in Counseling or Mediation)
  • Demonstrated case-management skills, including planning, organization, attention to detail, and the ability to deliver multiple tasks or competing priorities within a time-sensitive environment
  • Advanced written and verbal communication skills; must be an impactful and persuasive communicator at all levels of the organization

Preferred Qualifications

  • Direct experience with restorative practices, restorative justice, or similar interventions such as mediated discussions, community circles, and action plans focused on harm reduction
  • Significant experience in workplace investigations and case management combined with a thorough understanding of HR principles, concepts, policies, and standards
  • Ability to mentor teammates across a global employee-relations team and work independently to drive results at a high level without day-to-day supervision
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