Sr Operations Manager, Japan Growth Ops, Retail

We're looking for a data-driven growth professional to drive consumer acquisition, engagement, and retention initiatives across Japan. You'll partner with Marketing, Operations, and cross-functional teams to execute high-impact campaigns that grow and retain our user base.

What you'll do

Campaign execution & growth strategy

• Execute consumer growth campaigns across the full lifecycle: acquisition, engagement, and retention
• Translate data insights into actionable recommendations and execution plans
• Support development of consumer growth strategy in partnership with Marketing and Operations

Operations & performance management

• Manage day-to-day campaign execution, including timelines, coordination, and goal tracking
• Monitor and analyze key performance metrics: user health, campaign effectiveness, and communication performance
• Provide insights and recommendations based on performance data

Cross-functional collaboration

• Coordinate with Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global teams
• Align stakeholders to ensure smooth campaign delivery and strategic alignment
• Communicate clearly across functions to drive execution excellence

Basic qualifications

• 7+ years of experience in marketing, operations, strategy, or finance
• Experience in fast-growing or consumer-focused businesses
• Strong analytical skills: SQL proficiency and comfort working with data to drive decisions
• Fluent English with the ability to communicate clearly across functions
• #GoGetIt mindset with customer obsession

Preferred qualifications

• Experience owning consumer growth, lifecycle management, or retention strategies
• Japanese fluency or strong working proficiency
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Clear communicator with a collaborative, growth-oriented approach