{"id":893429,"url":"https://alion.io/job/uber-sr-staff-engineer-genai-21","title":"Sr. Staff Engineer (GenAI)","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":147,"ghost_share":0,"stale_share":0.463,"repost_share":0.082,"time_to_fill_p50_days":8,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":267000,"max":297000,"currency":"USD","period":"year","gross":null,"usd_annual":297000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"A/B Testing","optional":true},{"name":"C++","optional":true},{"name":"CI/CD","optional":true},{"name":"Fine-tuning","optional":true},{"name":"gRPC","optional":true},{"name":"Hallucination","optional":true},{"name":"Java","optional":true},{"name":"Knowledge Distillation","optional":true},{"name":"LoRA","optional":true},{"name":"Model Distillation","optional":true},{"name":"PEFT","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-23T11:15:40Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":42},"description":"Sr. Staff Engineer (GenAI)\nAbout the Role\nUber’s Customer Obsession team builds the platform and AI that powers world-class support across mobile, web, and voice at global scale. We are now hiring a Senior Staff Engineer to architect, productionize, and scale an autonomous support agent that resolves customer issues end-to-end. Experience with agentic architectures is an important pre-requisite to be successful in this role. You’ll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.\nWhat the Candidate Will Need / Bonus Points\n---- What the Candidate Will Do ----\nOwn the end-to-end agent architecture: agentic planning and execution loops, long-term memory, persona/voice, knowledge routing, and policy enforcement for compliant, on-brand conversations.\nShip production systems that handle millions of conversations with rigorous SLOs, fallbacks, and canaries; design graceful degradation (e.g., human handoff) and safety guardrails (prompt-injection, jailbreak, PII redaction).\nAdvance retrieval & reasoning: Build next-generation retrieval and reasoning pipelines, where the agent can search across different knowledge sources, apply policy-driven tools, and call structured workflows and ensure that responses are consistently grounded.\nEstablish evals that matter: offline rubrics, simulated scenarios, safety tests, cost/latency tradeoff suites, and LLM-as-judge (with calibrated human review) wired into CI/CD and experiment platforms.\nDrive automation at scale: partner with Product/Design/Operations on coverage, policy alignment, localization, and rollout strategy to better customer experience and reduce cost per contact.\nMentor/principal-lead multiple pods; set technical strategy and quality bars; coach senior engineers on agentic patterns, reliability, and experiment velocity.\n---- Basic Qualifications ----\n10+ years building production ML/AI systems; 4+ years leading complex ML initiatives end-to-end.\nDeep expertise in LLM-driven systems (inference optimization, prompt/program design, fine-tuning, distillation/LoRA, safety/guardrails, evals).\nStrong software engineering in Python plus one of Go/Java/C++; hands-on with microservices, gRPC/HTTP, cloud infra, containers, CI/CD, and real-time telemetry/observability.\nDemonstrated ownership of high-availability services (SLO/SLA design, incident response, on-call leadership, postmortems).\nTrack record of shipping customer-facing intelligent experiences with measurable impact (A/B testing, metrics literacy).\n---- Preferred Qualifications ----\n Agentic architectures in production (planner/executor, memory, multi-step reasoning) and RAG over complex, policy-heavy knowledge bases.\nExperience building support automation for large consumer platforms (routing, policy codification, internal tooling, co-pilot/auto-resolve).\nMultilingual NLU/NLG (code-switching, low-resource languages), hallucination mitigation, safety red-teaming, and privacy-by-design.\nPractical expertise balancing speed and reliability at scale: experiment frameworks, feature flags, canary/guarded rollouts, and clear kill-switches.\n For San Francisco, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.\nFor Sunnyvale, CA-based roles: The base salary range for this role is USD $267,000 per year - USD $297,000 per year.\nFor all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.","description_format":"text","description_chars":3897,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-14T08:31:30Z"},{"event":"close","at":"2026-09-14T08:31:30Z"},{"event":"reopen","at":"2026-09-14T10:53:07Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.449,"p_room":0.28,"age_days":42,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":297000,"is_top_pay":true},"html_url":"https://alion.io/job/uber-sr-staff-engineer-genai-21","json_url":"https://alion.io/job/uber-sr-staff-engineer-genai-21.json","meta":{"generated_at":"2026-10-23T14:39:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-sr-staff-engineer-genai-21"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-sr-staff-engineer-genai-21"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-sr-staff-engineer-genai-21"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-sr-staff-engineer-genai-21\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-sr-staff-engineer-genai-21"}]}