{"id":3526219,"url":"https://alion.io/job/uber-vendor-operations-manager-global-support-operations","title":"Vendor Operations Manager - Global Support Operations","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":157,"ghost_share":0.038,"stale_share":0.535,"repost_share":0.089,"time_to_fill_p50_days":12,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gemini","optional":true},{"name":"Google Workspace","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T08:41:33Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T15:34:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About the Role\nUber’s Global Support Organization (GSO) partners with Community Operations to deliver exceptional customer experiences across Mobility, Delivery, Global Programs, and Platform Integrity. We drive growth and satisfaction by optimizing Business Process Outsource (BPO) strategy, scaling efficient processes, and building strong vendor partnerships across markets and languages.\nAs a Vendor Manager, you will support vendor performance and operational execution across one or more BPO/ Contact center partners, ensuring alignment with Global Support Operations (GSO) and Customer Advocacy and Solutions (CAS) priorities.GSO is part of the CAS organisation. Working in a matrixed environment, you will collaborate with cross-functional teams to monitor performance, address operational issues, and drive improvements within your assigned scope.\nIn this role, you will manage day-to-day vendor interactions, track performance across quality, efficiency, productivity, and customer outcomes, and help implement established governance and performance frameworks. You will identify and escalate operational risks, and support resolution plans, support improvement initiatives, and contribute to maintaining strong partner relationships.\nWe’re looking for a detail oriented and proactive professional who thrives in dynamic environments, manages priorities effectively, and communicates clearly to support alignment and consistent execution.\nThis role requires an overlap with US working hours between 8 AM Eastern Standard Time to 6 PM Eastern Standard time.\nBasic Role Qualifications\n Experience: 5+ years in Customer Experience, Support Operations, Program Management, Vendor Management (not supply management or procurement), or BPO/in-house contact center operations, with exposure to large-scale global support environments. Possess deep understanding of all CX KPIs and have a customer obsession.\nEducation: Bachelor’s degree in a related field or equivalent experience\nProject Management: Demonstrated ability to lead projects, support team coordination, and share knowledge and support teammates where needed; prior direct people management experience is a plus.\nBPO Operations: Experience working with outsourced customer support operations, including performance tracking, vendor coordination, or operational support activities.\nStakeholder Management: Ability to collaborate effectively with internal teams and vendor partners to support operational goals within defined responsibilities.\nAnalytical & Problem Solving: Solid analytical skills, with the ability to interpret operational data and support recommendations for performance improvements.\nCommunication: Strong written and verbal communication skills, with the ability to work effectively with operational teams and partners.\nTechnical Fluency: Proficient in Google Workspace and familiar with modern productivity or analytics tools including deep expertise in various AI tools specifically in using Gemini.\nLanguage: Professional fluency in English required; fluency inHindi/ other local languagesis a strong plus.\nTravel: Willingness to travel domestically and internationally 25%-50% of the time.\nWhat We Need from You\nExecution Focus: Comfortable working in the details, solving problems, and supporting operational improvements.\nComfort with Ambiguity: Able to prioritize tasks and adapt in a fast-changing environment with minimal supervision. Acting always as an owner who takes charge and solves problems.\nCollaborative Approach: Builds positive working relationships and partners effectively with stakeholders and vendors.\nCustomer Focus: Demonstrates commitment to operational quality and improving the support experience.\nBonus Points if\nExperience in Tech, Mobility (Transport), Food, or Retail Delivery industries.\nExperience supporting process improvement or operational excellence initiatives.\nExperience with basic SQL\nLean Six Sigma, PMP, COPC, or Change Management certification.","description_format":"text","description_chars":3976,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Transportation & Logistics","Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-30T14:16:08Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":0.75,"age_days":8,"expected_fill_days":12,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/uber-vendor-operations-manager-global-support-operations","json_url":"https://alion.io/job/uber-vendor-operations-manager-global-support-operations.json","meta":{"generated_at":"2026-11-08T23:21:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":230},"rest":"https://alion.io/mcp/rest/get_company?id=230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuber-vendor-operations-manager-global-support-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuber-vendor-operations-manager-global-support-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuber-vendor-operations-manager-global-support-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uber-vendor-operations-manager-global-support-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuber-vendor-operations-manager-global-support-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3526219}},{"tool":"search_jobs","arguments":{"company":"uber.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3526219},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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