{"id":2852211,"url":"https://alion.io/job/uber-workforce-management-specialist-iv-4","title":"Workforce Management Specialist IV","company":{"id":230,"name":"Uber","domain":"uber.com","url":"https://alion.io/company/uber","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":136,"ghost_share":0,"stale_share":0.463,"repost_share":0.066,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T11:48:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T21:21:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nAs a Workforce Management Specialist IV, you will play a pivotal role in ensuring operational excellence within the Global Delivery team. You will collaborate with global partners, provide actionable insights, and drive process improvements to align with business goals. This position offers an opportunity to work on challenging and impactful projects that influence the operational efficiency of Uber’s BPO partners\nYou realize the vital role that staffing plays in appropriately cultivating positive experiences with our eater, courier, and merchant partners, allowing for positive support experiences every time, all the time\nYou are a big thinker and never view problems that arise as microscopic, but rather take a step back to make decisions that are in the best interest of the Uber and our community\nYou are a resourceful go-getter, always willing to take initiative and address something hands-on, you persevere when others give up\nOptimistic leadership: you are passionate about making magic for our Community\n\nWhat the Candidate Will Do\nManaging SLAs and response times ensures our customers are having a happy time using Uber.\nEnsure accuracy in WFM data sources (e.g., efficiency dashboards, inflow vs. forecast reports, data quality checks) to enhance data reliability for customer-impacting decisions.\nAct as a subject-matter expert by managing performance monitoring to ensure SLAs are met, and engage in capacity planning that anticipates customer needs.\nServe as a point of contact, providing weekly insights and updates to keep stakeholders informed on capacity, productivity, and service effectiveness.\nAssist the development and refinement of forecast models, supporting proactive capacity adjustments\nOversee weekly inputs and discrepancies for BPO capacity calls and maintain an organized approach to data validation on allocation and capacity sheets.\nStructure performance analyses to highlight root causes of SLA misses or productivity variances and coordinate with sites for course corrections.\nManage and analyze data for capacity and forecast accuracy, ensuring both strategic planning and execution are aligned with broader objectives.\nLead weekly deviation calls to address forecast adjustments and plan for any operational changes impacting the organization’s performance.\nEngage with SRPs, BI, A&I, and BPs as the primary contact, ensuring a well-aligned and informed network of stakeholders.\nManage collaborative forecast and capacity review calls with BPOs and calibrate expectations to improve service delivery and organizational cohesion.\nActively participate in CX syncs to discuss ongoing challenges, including SLAs, roadblocks, and project milestones, promoting clear communication and visibility across teams.\nPresent and discuss insights and performance findings in team meetings, highlighting improvement areas and progress toward goals.\nPerform modifications and enhancements on existing reports based on evolving business requirements\nBasic project and stakeholder management\nWork in US CST timezone\nBasic Qualifications\nBachelor's degree\n3+ years work experience in Business Analytics, Workforce Planning, Management, or Business Process\nExceptional written and verbal communication and organisational skills\nCollaborator within your team, as well as externally\nExperience with Google Sheets/Excel and preferably SQL, plenty of experience working with data\nEnglish fluency\nExperience with WFM software (Verint, IEX, Aspect, etc.)\nWork in a high-growth environment\nWork in US CST timezone\nPreferred Qualifications\nIntermediate stakeholder management skills with a proven ability to align conflicting priorities and lead through influence.\nDemonstrated ability to navigate high-ambiguity environments and stay resilient through constant change.\nStrong systems thinking with a focus on executional excellence and precise, high-stakes detail.\nExceptional foresight and planning skills, with a track record of identifying operational risks before they impact service 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