{"id":3392322,"url":"https://alion.io/job/uberall-customer-support-advisor","title":"Customer Support Advisor","company":{"id":51967,"name":"Uberall","domain":"uberall.com","url":"https://alion.io/company/uberall","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"JavaScript","optional":true},{"name":"MySQL","optional":true},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2026-10-28T09:08:22Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T01:25:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nWe are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!\nYou will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.\nYour Responsibilities\nManage technical support requests from our clients, with a focus on KPIs like customer satisfaction\n\nEscalate bugs through the right internal channels (e.g. Jira) and teams\n\nCollaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation\n\nYour Profile\nExperience in Customer or Technical Support, preferably in a B2B SaaS environment\n\nExcellent written and spoken English\n\nAble to work independently and comfortable working remotely\n\nMotivated by finding great solutions for customers, with a truly service-oriented approach\n\nAble to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized\n\nIdeally, experience with ticketing and CRM systems (e.g. Jira, 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