{"id":2747482,"url":"https://alion.io/job/ubiquity-tier-ii-technician","title":"Tier II Technician","company":{"id":693502,"name":"Ubiquity","domain":"ubiquitygp.com","url":"https://alion.io/company/ubiquitygp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VLAN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-16T21:36:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-01T13:56:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary:\nThe Tier II Technician is responsible for supporting the deployment, activation, and advanced troubleshooting of fiber-based internet services. This role serves as the escalation point for field operations and CSR teams, ensuring that new services are successfully turned up and existing services maintain high performance and reliability. The technician will analyze, diagnose, and resolve complex optical, transport, and CPE-related issues while providing guidance to internal teams and delivering a superior customer experience.\nLocation:\nThe role will be hybrid, both remote and at the office in Keller, TX.\nEmployment Classification:\nExempt: Regular, Full-time\nSupervisory Responsibilities:\nNone\nDuties / Responsibilities: \n\nService Turn-Up & Provisioning\nPerform remote fiber service turn-ups, including ONT/OLT activation, configuration validation, and service testing.\nVerify optical levels, signal quality, and service parameters during installations and upgrades.\nCoordinate with field technicians to resolve light-level discrepancies, equipment issues, or physical plant problems.\nValidate proper provisioning of customer services (internet, voice, special circuits) across multiple platforms.\nTroubleshooting & Incident Resolution\nServe as the escalation point for complex service-impacting issues received from CSR, NOC, and field operations.\nTroubleshoot fiber optic connectivity issues including optical signal loss, OLT/ONT failures, network configuration errors, VLAN mismatches, and provisioning anomalies.\nAnalyze data from network monitoring tools, OTDR traces, power meters, and performance metrics to determine root cause.\nWork within network systems to reset, re-provision, or reconfigure equipment as needed.\nPerforms other duties as assigned.\nNetwork & Equipment Support\nSupport GPON/XGS-PON, transport equipment, switches, routers, and related infrastructure.\nAssist in validating network changes, equipment upgrades, and software updates before deployment.\nContribute to the development of MOPs (Methods of Procedure) for service activation and troubleshooting workflows.\nOversee telecom hut maintenance responsibilities, including monitoring and coordinating upkeep of power systems, environmental controls (HVAC), alarms, backup batteries, and other critical infrastructure. Ensure telecom huts remain in optimal operating condition to support reliable network performance.\nCollaboration & Communication\nProvide clear, concise technical guidance to field technicians and internal support teams.\nDocument troubleshooting steps, resolutions, and recurring issues to improve team knowledge and processes.\nCommunicate effectively with field technicians to ensure clear understanding and resolution of service-impacting issues.\nQuality Assurance & Continuous Improvement\nIdentify patterns, chronic issues, or equipment failures and escalate to leadership for long-term fixes.\nMaintain accurate and timely records within ticketing and provisioning systems.\nRecommend process improvements to enhance activation success rates and reduce repeat escalations.\nEducation and / or Experience:\nHigh school diploma or GED required, associate degree or technical certification in Information Technology, Networking, Telecommunications, or a related field preferred.\nMinimum of 5 years of experience working in related industry.\nRequired Skills / Abilities: \nStrong technical troubleshooting skills with the ability to diagnose and resolve complex internet connectivity, networking, and service performance issues across wired and wireless environments.\nProficiency in supporting and configuring customer premises equipment (CPE), including modems, routers, Wi-Fi systems, and VoIP devices, using remote diagnostic and management tools.\nExcellent communication and customer service skills, with the ability to clearly explain technical concepts to non-technical departments and document resolutions accurately within ticketing systems.\nPhysical Requirements:\nDefinitions:\nContinuously: 6-8 hours in an 8-hour day or 60 times per hour\nFrequently: 3-6 hours in an 8-hour day or up to 12-60 times per hour\nOccasionally: up to 3 hours in an 8-hour day or 1-12 times per hour\nNever: No physical requirement\nIn a typical work day, the employee will be required to:\nSit: Frequently\nStand: Frequently\nWalk: Occasionally\nKeyboarding: Frequently\nFine manipulation: Occasionally\nLift: Will require capability to lift up to 50 pounds.\nCarry: Will require capability to carry up to 50 pounds.\nTravel: Ability to travel approximately 5% of the time.\nWork Environment: The Tier II Technician works in a fast-paced technical support environment that involves working in the office, remotely, and out in the field.\nWhat’s in it for you: \nWe truly value our employees and put their well-being first! Here we provide the following:\nMedical and Dental Plan\nVision Plan\nPTO\n401(K) with company match\nCollegial environment of talented professionals\nGrowing and well-funded company\nAbout Us: Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.\nUbiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ubiquity does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.\nAbout Us: Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.\nUbiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. 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