{"id":1964202,"url":"https://alion.io/job/ubisoft-service-manager","title":"Service Manager","company":{"id":3624,"name":"Ubisoft","domain":"ubisoft.com","url":"https://alion.io/company/ubisoft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":737},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T15:16:46Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T21:42:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!\n As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow Six Siege portfolio through our Customer Relationship Center (CRC). You’ll work with game, business and support teams to improve the player experience and help services meet changing needs. The portfolio assigned to this role may change as business priorities evolve.\nWhat you’ll do\nDefine and update the service strategy and roadmap for the Rainbow Six Siege portfolio\nBuild partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams\nFacilitate service reviews and monthly business reviews, sharing recommendations on player experience and performance\nTrack service measures, player feedback and operational data to identify trends, risks and opportunities\nReport on the value and effectiveness of CRC services, working with analytics and operational teams to inform planning\nImprove processes, policies, documentation and knowledge resources for the portfolio\nIdentify points of friction in the player journey and maintain a prioritised improvement roadmap\nPrepare business cases for service improvements, measure results and apply lessons learned\nPartner with other Service Managers on shared services and cross-portfolio work, keeping the full player support journey in view\nAssess service readiness for new features, releases and initiatives, and turn recurring issues and incidents into improvements\n What you bring to the team\nBring experience in customer support, service or product management in gaming, technology or another customer-focused environment\nApply experience in process, documentation and knowledge management\nHandle complex incidents and improve support and player experience measures\nUse service data and player feedback to understand problems and recommend improvements\nCommunicate clearly and document plans, findings and outcomes\nCollaborate across teams and gain support for improvements without direct authority\nWork with customer support tools and knowledge management systems\nShare an interest in Rainbow Six Siege and gaming as a welcome addition","description_format":"text","description_chars":2533,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development"],"lifecycle":[{"event":"open","at":"2026-10-06T16:48:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/ubisoft-service-manager","json_url":"https://alion.io/job/ubisoft-service-manager.json","meta":{"generated_at":"2026-10-09T00:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":902,"day_limit":5000,"remaining_today":4098,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3624},"rest":"https://alion.io/mcp/rest/get_company?id=3624"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fubisoft-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fubisoft-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fubisoft-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ubisoft-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fubisoft-service-manager"}]}