{"id":4287577,"url":"https://alion.io/job/ubs-associate-director-tech-support-analyst","title":"Associate Director, Tech Support Analyst","company":{"id":37850,"name":"UBS","domain":"ubs.com","url":"https://alion.io/company/switzerland","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"A","score":87,"open_postings":51,"ghost_share":0,"stale_share":0.706,"repost_share":0.039,"time_to_fill_p50_days":21,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T22:18:55Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T10:46:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Group Functions\nUBS Business Solutions US LLC is seeking an Associate Director, Tech Support Analyst in New York, NY.Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?\nWe’re looking for an Associate Director, Tech Support Analyst to:\nProvide front-line technical support to end users on a variety of technology issues. Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.\nContinually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics. Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.\nEnsure supportability and quality are maintained with the introduction of production changes.\nUtilize diverse technology solutions and services (networks, operating systems, infrastructure components, applications).\nCan work hybrid (In-office/remote).\nQualified Applicants apply through . Please reference 003007. NO CALLS PLEASE. 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