{"id":3532042,"url":"https://alion.io/job/ubs-it-service-management-engineer-mwd","title":"IT Service Management Engineer (m/w/d)","company":{"id":37850,"name":"UBS","domain":"ubs.com","url":"https://alion.io/company/switzerland","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":84,"open_postings":39,"ghost_share":0,"stale_share":0.821,"repost_share":0.026,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glattbrugg, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":166000,"period":"year","method":"role_country_seniority_unknown","sample_n":37},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:17:57Z","employer_posted_date":null,"last_verified_at":"2026-10-30T12:17:57Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Ihr Team\nIn Ihrer Verantwortung als IT Service Manager (ITSM) spielen Sie eine Schlüsselrolle bei der Gestaltung, Implementierung und Optimierung von IT Service Management-Lösungen für das UBS Card Center unter Verwendung von BMC Helix ITSM SaaS. Sie sind verantwortlich für die Erfassung der Kundenanforderungen, die Gestaltung maßgeschneiderter Workflows und die Sicherstellung einer nahtlosen Ausführung. Sie arbeiten eng mit funktionsübergreifenden Teams zusammen, um hochwertige ITSM-Lösungen zu liefern, die die operative Effizienz und Compliance für unser Geschäft verbessern.\n\nIhre Rolle\nAnalysieren und Erfassen von Kundenanforderungen, um ein klares Verständnis der ITSM-Bedürfnisse sicherzustellen\nEntwerfen und Implementieren von kundenspezifischen Workflows in BMC Helix ITSM, einschließlich Prozessautomatisierung\nEntwickeln, Debuggen und Optimieren von ITSM-Lösungen, einschließlich Incident-, Problem-, Change- und Service Request Management\nDurchführen von Systemkonfigurationen, Anpassungen und Erweiterungen zur Erfüllung der Geschäftsanforderungen\nZusammenarbeit mit funktionsübergreifenden Teams, einschließlich Entwicklern, Service Managern und Business-Anwendern, um erfolgreiche ITSM-Implementierungen sicherzustellen\nEntwickeln und Pflegen technischer Dokumentationen, einschließlich Workflow-Designs, Prozessabbildungen und Lösungsplänen\n\nIhre ExpertiseFundierte praktische Erfahrung mit BMC Helix ITSM SaaS und Remedy\nSolides Verständnis von BMC Helix Innovation Studio\nFachkenntnisse in der Entwicklung von Workflows mit dem BMC Helix Digital Workplace Catalog. Solides Verständnis der ITSM-Prozesse (Incident, Problem, Change, Service Request, CMDB, Asset Management und Knowledge Management)\nErfahrung in Skripting und Automatisierung zur Workflow-Optimierung (z. B. mittels JavaScript, Python oder Shell-Skripting)\nAusgezeichnete Teamfähigkeit und Kommunikationsfähigkeiten in Deutsch und Englisch\nStarke Fähigkeit, Geschäftsanforderungen in technische Lösungen zu übersetzen\n\nUnser Angebot \nIm UBS Card Center fördern wir flexible Arbeitsmodelle und bieten verschiedene Arbeitsformen wie Teilzeit, Job-Sharing und hybrides Arbeiten an. Unsere zweckorientierte Kultur und globale Infrastruktur helfen uns, agil zu vernetzen und zusammenzuarbeiten, um alle unsere Geschäftsanforderungen zu erfüllen. Ein Arbeitsumfeld, das von Innovation, Digitalisierung, neuen mobilen Zahlungsmethoden und Kundenerfahrung geprägt ist, erwartet Sie.\n\nUnsere Kultur\nVom Sammeln neuer Erfahrungen in verschiedenen Rollen bis hin zum Erwerb frischen Wissens und neuer Fähigkeiten wissen wir, dass großartige Arbeit nie allein entsteht. Wir wissen, dass es unsere Mitarbeitenden mit ihren einzigartigen Hintergründen, Fähigkeiten, Erfahrungsstufen und Interessen sind, die unseren anhaltenden Erfolg vorantreiben. Wenn Sie gute Teamarbeit schätzen, andere herausfordern können, aber auch selbst gerne herausgefordert werden, dann haben Sie die richtige Einstellung, um in unserem Unternehmen zu wachsen. Bereit, Teil unseres Teams zu werden und einen Unterschied zu machen?","description_format":"text","description_chars":3083,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-30T16:17:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["seen:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/ubs-it-service-management-engineer-mwd","json_url":"https://alion.io/job/ubs-it-service-management-engineer-mwd.json","meta":{"generated_at":"2026-11-02T04:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37850},"rest":"https://alion.io/mcp/rest/get_company?id=37850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fubs-it-service-management-engineer-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fubs-it-service-management-engineer-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fubs-it-service-management-engineer-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ubs-it-service-management-engineer-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fubs-it-service-management-engineer-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3532042}},{"tool":"search_jobs","arguments":{"company":"ubs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3532042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}