{"id":2568548,"url":"https://alion.io/job/ucf-it-client-support-specialist-ii","title":"IT Client Support Specialist II","company":{"id":34416,"name":"University of Central Florida","domain":"ucf.edu","url":"https://alion.io/company/ucf","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"ServiceNow","optional":false},{"name":"Service Desk","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T22:28:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T02:01:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"University Operations:\nThe University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.\nVisit our website or follow us on Facebook and Instagram to learn more.\nThe Opportunity:\nThe UCF IT division within University Operations is seeking an experienced IT Client Support Specialist II to provide technical support and technology lending services to students, faculty, and staff. This position delivers customer-focused IT support across multiple service channels, including walk-in, phone, email, virtual, and desk-side support. The successful candidate will troubleshoot hardware and software issues, manage technology lending operations, assist with training and mentoring staff, and support technology services that enhance the university community's teaching, learning, and research experience.\nResponsibilities:\nProvide direct technical support for hardware, software, and technology-related issues through walk-in, phone, email, virtual, and desk-side support channels.\nConfigure, install, troubleshoot, and maintain computers, peripherals, software applications, and university-supported technologies.\nSupport and administer endpoint management tools, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Active Directory, Jamf, and DHCP.\nAssist with the daily operations of technology lending services, ensuring equipment is properly distributed, maintained, and supported.\nProvide leadership and guidance to student employees and assist with onboarding, training, coaching, and operational support as directed.\nCreate and maintain knowledge base articles, technical documentation, procedures, and user support resources.\nEducate users on university technologies, software applications, and equipment usage to promote technology adoption and self-service support.\nServe as a backup for test scoring operations, including support for Scantron systems and Student Perception of Instruction (SPoI/SPI) survey processes.\nUtilize ServiceNow to support incident, request, change, and problem management processes while meeting established service level objectives.\nParticipate in mission-essential and emergency support activities, including occasional after-hours, weekend, holiday, or campus closure support as needed.\nMinimum Qualifications:\nHigh School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).\nPreferred Qualifications:\nExperience providing technical support for desktop hardware, software applications, and end-user technology services.\nExperience troubleshooting and resolving customer technology issues in a professional environment.\nStrong customer service, communication, and problem-solving skills.\nAbility to work effectively in a fast-paced, team-oriented support environment.\nExperience using Microsoft Windows operating systems and common productivity applications.\nExperience working in technology support, service desk, or client services environment.\nExperience supporting technology lending programs, inventory management, or equipment checkout services.\nFamiliarity with Microsoft Intune, Active Directory.\nExperience with utilizing ServiceNow or similar IT service management platforms.\nExperience creating technical documentation, knowledge base articles, and user training materials.\nExperience training, mentoring, or leading employees or part-time staff.\nSpecial Instructions to the Applicants:\nThe anticipated hourly range for this position is $23.33-$23.59. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.\nIf you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.\nAll applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.\nThis role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.\nAre you ready to unleash YOUR potential?\nAs a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.\nWorking at UCF has its perks! UCF offers:\nBenefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program \nPaid time off, including annual and sick time off and paid holidays\nRetirement savings options \nEmployee discounts, including tickets to many Orlando attractions \nEducation assistance \nAnd more…For more benefits information, view the UCF Employee Benefits Guide.\nDive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.\nUnless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.\nDepartment\nUCF ITWork Schedule\nMonday - Friday 8:00 AM - 5:00 PMType of Appointment\nRegularExpected Salary\n$23.33 to NegotiableJob Posting End Date\n10-22-2026-12-00-AMVeteran’s Preference:\nPreference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf\nThe University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.\nAs a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.\nUCF is proud to be a smoke-free campus and an E-Verify employer.\nFor general application or posting questions, please email .\nIf an accommodation due to a disability is needed to apply for this position, please email .","description_format":"text","description_chars":7635,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-14T22:28:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ucf-it-client-support-specialist-ii","json_url":"https://alion.io/job/ucf-it-client-support-specialist-ii.json","meta":{"generated_at":"2026-10-18T02:22:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34416},"rest":"https://alion.io/mcp/rest/get_company?id=34416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fucf-it-client-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fucf-it-client-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fucf-it-client-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ucf-it-client-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fucf-it-client-support-specialist-ii"}]}