{"id":742802,"url":"https://alion.io/job/uei-it-support-services-lead-infrastructure","title":"IT Support Services Lead (Infrastructure)","company":{"id":686687,"name":"Diversity, Equity, Inc","domain":"uei.com","url":"https://alion.io/company/uei","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2025-11-25T08:43:21Z","employer_posted_date":"2025-11-25","last_verified_at":"2026-10-01T03:32:18Z","board_verified":true,"closed_at":null,"days_open":310,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":309},"description":"The Lead, Infrastructure & Security, is responsible for managing and supporting the company’s global IT infrastructure and security operations in alignment with organizational objectives. This role is essential in ensuring technology systems are maintained and improved to meet operational requirements. The Manager is expected to follow the strategic direction and leadership established by their supervisor and company leadership. The position is responsible for implementing best practices, maintaining accountability, and actively managing risks to business continuity and data protection. The Manager translates technical requirements into practical solutions and communicates effectively across departments, while ensuring all initiatives remain consistent with guidance and priorities set by executive leadership.\nRequirements:\nThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.\nLead and manage enterprise IT infrastructure operations and strategy.\nDesign and maintain scalable, high-availability infrastructure environments.\nManage Nutanix (HCI, virtualization, storage) infrastructure.\nAdminister Active Directory (AD), DNS, DHCP services.\nOversee Microsoft 365 (Exchange, Teams, SharePoint).\nManage Entra ID, MFA, SSO, and Conditional Access.\nImplement Intune for endpoint and device management.\nConfigure Group Policy Objects (GPO).\nManage file servers, storage systems, and access controls.\nImplement Rubrik backup and disaster recovery solutions.\nDrive patch management and vulnerability remediation.\nLead service desk team and handle escalations.\nEnsure ITIL-based service management processes.\nMaintain infrastructure documentation and SOPs.\nMentor infrastructure and service desk teams.\n\nQualifications / Skills :\nFormal Education & CertificationBachelor's degree Computer Science or IT Engineering\nCertifications in Business Administration, Project Management\nPreferred CertificationsMicrosoft Azure/M365 Certifications.\nNutanix Certifications.\nITIL Certification.\nSecurity certifications (optional)\nCompliance & FrameworksISO 27001.\nBasic GDPR awareness.\nITIL framework.\nRisk management practices\nExperience:10-15 years’ IT Infrastructure experience.\nNutanix HCI and virtualization expertise.\nActive Directory, DNS, DHCP administration.\nMicrosoft 365 and Entra ID experience.\nIntune and Group Policy management.\nFile Server and Storage experience.\nRubrik Backup and DR knowledge.\nPatch management expertise.\nService desk leadership experience.\nITIL knowledge.\nStrong troubleshooting skills.\nPersonal AttributesTeam-oriented, collaborative, and able to build cooperation across all levels of the organization.\nDetail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines.\nDemonstrates discretion, integrity, and professionalism in handling confidential information.\nStrong relationship management, conflict resolution, and performance management skills.\nExcellent communication and documentation skills; able to present technical concepts to non-technical audiences.\nEffective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities\n Work ConditionsStandard 40-hour work week; after-hours work may be required with supervisor’s approval.\nAble to participate in training sessions, presentations, and meetings.\nSome travel may be required to meet with clients, stakeholders, or off-site personnel.\nAbility to sit for extended periods.\nManual dexterity to operate computers and related equipment.","description_format":"text","description_chars":3719,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Smart Home Devices"],"lifecycle":[{"event":"open","at":"2026-09-11T13:11:27Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.258,"p_room":0.28,"age_days":309,"expected_fill_days":31,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/uei-it-support-services-lead-infrastructure","json_url":"https://alion.io/job/uei-it-support-services-lead-infrastructure.json","meta":{"generated_at":"2026-10-01T19:39:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2328,"day_limit":5000,"remaining_today":2672,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}