{"id":1225742,"url":"https://alion.io/job/ueni-customer-service-agent","title":"Customer Service Agent","company":{"id":695206,"name":"UENI","domain":"ueni.com","url":"https://alion.io/company/ueni","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-09-25T08:35:02Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T08:08:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are looking for a Customer Service Agent to support customers across three key areas: Support, Proactive Customer Success, and Retention.\nThis is a customer-facing role suited to someone who is a strong communicator, enjoys solving problems, and is comfortable helping customers through chat, email, and phone.\nYou will help customers resolve day-to-day issues, get more value from their UENI service, and find the right solution when they are considering leaving.\nPlease note that only candidates based in Latin America will be considered for this position.\nWorking Hours: Monday to Friday with one working weekend a month. 9am - 6pm Central time.\nTop performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.\nKey Responsibilities\nSupport\nRespond to customer enquiries through chat, email, and phone.\n\nAssist customers with their websites, subscriptions, billing, domains, emails, and account access.\n\nExplain processes clearly and resolve issues with minimal back and forth.\n\nTake ownership of follow-ups and escalate complex cases when required.\n\nKeep accurate notes, tags, and conversation records.\n\nProactive Customer Success\nReach out to customers who may need support with onboarding, payments, reactivation, or account setup.\n\nSupport engagement campaigns.\n\nHelp customers complete key actions and connect them with the right resources or specialist support.\n\nIdentify recurring customer issues and share feedback with the team.\n\nRetention\nHandle cancellation requests, pricing concerns, and downgrade enquiries.\n\nUnderstand why the customer is considering leaving and offer an appropriate solution.\n\nUse approved retention options.\n\nManage sensitive conversations with empathy and professionalism.\n\nSkills and Experience\nPrevious experience in customer service, customer success, account management, retention, or a similar customer-facing role.\n\nStrong written and spoken English.\n\nConfidence communicating with customers through chat, email, and phone.\n\nAbility to remain calm, professional, and solution-focused during difficult conversations.\n\nStrong problem-solving skills and the ability to assess situations independently.\n\nAbility to explain technical or billing-related information clearly.\n\nGood organization and follow-up management.\n\nComfortable working with performance targets, service levels, and quality standards.\n\nConfidence learning and working across several systems and customer processes.\n\nA customer-first mindset balanced with sound commercial judgment.\n\nRequirements\nExperience with customer retention, cancellations, renewals, or objection handling.\n\nExperience supporting subscription-based products or services.\n\nFamiliarity with platforms such as Intercom, Zoho, Stripe, or Wix.\n\nExperience supporting websites, domains, email services, or digital products.\n\nExperience working with small business owners.\n\nWe value people who naturally go above and beyond to help customers feel understood and supported.","description_format":"text","description_chars":2992,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":null,"kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"Bolivia","iso":"BO","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Chile","iso":"CL","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"Ecuador","iso":"EC","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Falkland Islands","iso":"FK","kind":"region"},{"name":"French 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Maarten","iso":"SX","kind":"region"},{"name":"Suriname","iso":"SR","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"Uruguay","iso":"UY","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Search Engine Optimization (SEO)","Smartphones"],"lifecycle":[{"event":"open","at":"2026-09-25T13:17:10Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:10","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ueni-customer-service-agent","json_url":"https://alion.io/job/ueni-customer-service-agent.json","meta":{"generated_at":"2026-10-01T19:26:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2004,"day_limit":5000,"remaining_today":2996,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}