{"id":1774026,"url":"https://alion.io/job/ufcu-business-systems-analyst-digital-banking","title":"Business Systems Analyst – Digital Banking","company":{"id":1789412,"name":"UFCU","domain":"ufcu.org","url":"https://alion.io/company/ufcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Miro","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-02T18:30:46Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T00:21:36Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Summary\nThe Business Systems Analyst - Digital Banking serves as the bridge between UFCU’s digital banking product owners and the delivery teams that build UFCU’s online and mobile banking experiences. Working within an Agile framework and in support of the Product Owner, this position gathers and analyzes requirements; defines, writes, and refines features and user stories; and partners with developers, QA, and UX to implement and test them. The analyst applies strong knowledge of digital banking systems and integrations to help UFCU deliver secure, compliant, and member-centric digital experiences that support the credit union’s strategic objectives.\nThe Business Systems Analyst is an exempt position and reports to the Director of Digital Banking.\nAbout UFCU\nOur Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.\nIn pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:\nPurposefully Member-Obsessed\nWe are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.\nPossibilities Reimagined\nWe are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.\nPerformance Excellence Rooted in Unwavering Integrity\nWe do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.\nEssential Functions\nRequirements & Analysis\nPartner directly with digital banking product owners to elicit, analyze, and document business, member, and system requirements for online and mobile banking features.\nFacilitate discovery sessions, requirements workshops, and stakeholder interviews with business units, Member Experience, Compliance, IT, and vendors to understand needs, constraints, and success criteria.\nAnalyze current-state and future-state processes, member journeys, and data flows; document process maps, use cases, business rules, and non-functional requirements.\nIdentify dependencies, risks, and integration impacts across the digital banking platform and interfacing systems, including Symitar Episys, account opening, payments, fraud, and third-party vendor solutions.\nResearch and recommend solutions, configurations, and enhancements that optimize the member and employee digital experience.\nBacklog & User Story Management\nDefine, write, and refine features and user stories with clear, testable acceptance criteria that meet the team’s Definition of Ready.\nCollaborate with product owners to decompose epics and features into right-sized user stories and support backlog prioritization in alignment with the digital banking roadmap.\nMaintain features, user stories, and requirements traceability in Azure DevOps (ADO), ensuring work items are accurate, current, and linked to test cases and releases.\nActively participate in Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.\nServe as the requirements subject matter expert for the delivery team, clarifying scope, answering questions, and resolving ambiguity throughout development.\nDelivery, Testing & Implementation\nWork closely with developers, QA, and UX to ensure features and user stories are implemented as intended and meet acceptance criteria.\nCollaborate with UX to translate requirements into user flows, wireframes, and prototypes, and ensure designs meet usability and accessibility (WCAG) standards.\nPartner with QA to define test scenarios, review test cases, and support functional, regression, and system integration testing; coordinate user acceptance testing (UAT) with business stakeholders.\nLog, triage, and track defects through resolution, and validate fixes prior to release.\nSupport release readiness activities, including release notes, stakeholder communication, procedure and training materials, and post-release validation.\nProduction Support & Continuous Improvement\nAnalyze digital banking usage, adoption, and member feedback (e.g., analytics, app store reviews, member surveys) to identify enhancement opportunities.\nTrack Service Level Agreements with UFCU IT and digital banking vendors, and support vendor release management.\nPartner with Compliance and Information Security to ensure digital banking solutions meet regulatory, compliance, privacy, and security requirements to protect the credit union and its members.\nMaintain knowledge of digital banking industry trends, emerging technologies, and member expectations.\nWork collaboratively with business units to assist in the development of projects to meet UFCU strategic objectives.\nOther\nAdhere to all company policies, procedures and business ethics codes.\nComplete required regulatory Training as assigned.\nMaintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.\nKnowledge/Skills/Abilities\nKnowledge\nStrong knowledge of business analysis practices, requirements elicitation techniques, and Agile/Scrum methodologies.\nWorking knowledge of online and mobile banking platforms, features, and member journeys (e.g., login and authentication, account servicing, transfers, bill pay, P2P, card controls, and alerts).\nUnderstanding of system integrations, APIs, and data flows between digital banking platforms, the core (Symitar Episys), and third-party vendors.\nFamiliarity with the software development lifecycle (SDLC), QA and testing practices, and UX design principles.\nProficient with Azure DevOps (or similar tools such as Jira), Microsoft Office Suite, and diagramming tools (e.g., Visio, Lucidchart, or Miro).\nSkills\nStrong verbal, written, interpersonal, active listening, and collaborative communication skills, including the ability to translate business needs into technical requirements.\nExcellent user story writing and documentation skills, with clear, concise, and testable acceptance criteria.\nStrong facilitation skills, with the ability to lead working sessions and build consensus among diverse stakeholders.\nStrong analytical, attention to detail, and organizational skills.\nMember-focused mindset with superior customer service skills.\nAbilities\nAbility to break down complex problems into clear, manageable requirements and deliverables.\nAbility to thrive in a fast-paced, iterative Agile environment and adapt to changing priorities.\nWell-developed ability to manage multiple features, user stories, and deadlines simultaneously.\nAbility to work independently and collaboratively within cross-functional teams.\nAbility to properly safeguard confidential information.\nStrong research and problem solving capabilities, and the ability to consistently and effectively make evaluative judgments.\nExperience\nMinimum Requirements\nBachelor’s degree in Business, Information Systems, Computer Science, or related field, or an equivalent combination of education and experience.\nMinimum of three (3) years of experience as a business analyst, business systems analyst, or in a similar role.\nMinimum of two (2) years of experience working in an Agile/Scrum environment, including writing features, user stories, and acceptance criteria.\nMust be bondable.\nPreferred Requirements\nExperience supporting online and/or mobile banking platforms.\nCredit union or other financial institution experience.\nBusiness analysis or Agile certification (e.g., CBAP, CCBA, PMI-PBA, CSPO, or SAFe).\nFamiliarity with API documentation, SQL/data analysis, and digital analytics tools.\nFamiliarity with retail banking laws and regulations as they apply to digital channels (e.g., Reg E, ADA/WCAG accessibility, and privacy).\nPhysical Demands\nThe physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nFrequent\nWhile performing the duties of this job, the employee is regularly required tosit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. \nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. \nThe employee is frequently required to stand and walk. \nEmployee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.\nWork Environment\nThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.\nThis position requires frequently working onsite at UFCU Plaza in Austin, Texas.\nThis position may involve periodic stressful conditions.\nOccasional adjusted work schedule, overtime, and evening/weekend hours, including support for after-hours releases and production issues.\nMay occasionally move from one work location/branch to another. \nFrequent collaboration with cross-functional teams, internal stakeholders, and vendors, both in person and virtually.\nFrequent computer use at a workstation up to two hours at a time. \nThe noise level in the work environment is usually moderate.","description_format":"text","description_chars":9937,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-03T16:04:24Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.685,"p_room":0.45,"age_days":24,"expected_fill_days":14,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ufcu-business-systems-analyst-digital-banking","json_url":"https://alion.io/job/ufcu-business-systems-analyst-digital-banking.json","meta":{"generated_at":"2026-10-28T01:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1789412},"rest":"https://alion.io/mcp/rest/get_company?id=1789412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fufcu-business-systems-analyst-digital-banking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fufcu-business-systems-analyst-digital-banking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fufcu-business-systems-analyst-digital-banking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ufcu-business-systems-analyst-digital-banking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fufcu-business-systems-analyst-digital-banking"}]}