{"id":3411538,"url":"https://alion.io/job/ufinet-id-26-control-tower-operator","title":"ID 26. Control Tower Operator","company":{"id":3136075,"name":"Ufinet","domain":"ufinet.com","url":"https://alion.io/company/ufinet-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T16:46:26Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:21:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"MISIÓN DEL CARGO Realizar seguimiento, control y apoyo en las actividades (mantenimientos preventivos, correctivos y emergencias) requeridas para la atención de la red y el servicio de nuestros clientes a través de las herramientas propias de la compañía.\nFUNCIONES DEL CARGO\n1. Asignar los tiquetes de red a los grupos de O&M correspondientes, según la ubicación geográfica y el servicio afectado. 2. Notificar y retroalimentar a clientes internos y externos a través de la plataforma de Ticketing en cada etapa: inicio de gestión, localización, avance de actividades y resolución del daño. 3. Cumplir los indicadores de SLA relacionados con el escalamiento, seguimiento y cierre de fallas. 4. Registrar el cierre del tiquete de red, documentando causa, solución, responsables, tiempos de atención, brigada, coordenadas y alcance de la falla. 5. Operar bajo turnos rotativos en modalidad 7x24 para garantizar la continuidad del servicio. 6. Comunicar de manera efectiva con clientes internos y externos para soportar, gestionar, documentar y atender los tiquetes asignados. 7. Ejecutar demás funciones asignadas por su jefe inmediato.\nFORMACIÓN BÁSICA Técnico o Tecnólogo en electrónica, redes, telecomunicaciones, telemática, sistemas o afines. Homologable con: Mínimo 2 años de experiencia en telecomunicaciones, mesa de ayuda, NOC y otros de atención al cliente (Aplica para promociones internas)\nEXPERIENCIA LABORAL Mínimo 6 meses como operador NOC en turnos rotativos 7x24, conocimiento en fibra óptica, planta externa y monitoreo de Redes.","description_format":"text","description_chars":1546,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-28T18:01:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ufinet-id-26-control-tower-operator","json_url":"https://alion.io/job/ufinet-id-26-control-tower-operator.json","meta":{"generated_at":"2026-10-30T23:44:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3136075},"rest":"https://alion.io/mcp/rest/get_company?id=3136075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fufinet-id-26-control-tower-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fufinet-id-26-control-tower-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fufinet-id-26-control-tower-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ufinet-id-26-control-tower-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fufinet-id-26-control-tower-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3411538}},{"tool":"search_jobs","arguments":{"company":"ufinet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3411538},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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