{"id":1289964,"url":"https://alion.io/job/uforce-it-operations-engineer","title":"IT Operations Engineer","company":{"id":1922281,"name":"UFORCE","domain":"uforce.com","url":"https://alion.io/company/uforce-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Notion","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-25T15:22:45Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-09-27T03:46:45Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"UFORCE exists to make aggression unaffordable.\nFounded in Ukraine and headquartered in London, UFORCE is a defence-technology company with operations across Europe, the United States and Asia.\nUFORCE builds uncrewed vessels, ground robotics and aircraft, autonomy software, and the command-and-control layer that operates them together. Each platform is deployable on its own, and stronger as part of the system. Its product lines include the MAGURA family of uncrewed surface vessels, the NEMESIS family of strike platforms, the LIUT family of ground robotic platforms, and counter-UAS systems.\nAbout the role\nUFORCE is growing rapidly, and we're looking for an IT Operations Engineer to help keep our people productive, secure and properly equipped across our remote EU / UK workforce.\nYou'll own day-to-day IT support, user lifecycle operations, hardware asset management, endpoint administration and identity support, working closely with IT, People, Security and operational stakeholders.\nThis is a hands-on, employee-facing role with real impact on how UFORCE scales. You'll solve practical IT problems, improve onboarding and offboarding reliability, strengthen device and access hygiene, and help build repeatable IT operations processes.\nWe're looking for someone who enjoys helping users, brings structure to ambiguous operational environments, and wants the autonomy to improve how IT support works as the company grows.\nWhat you'll do\nOwn first-tier IT support across Slack, Notion, jira tickets and calls.\n\nTriage, resolve, route and escalate employee IT requests clearly and efficiently.\n\nSupport macOS and iOS devices, including setup, troubleshooting, replacement, updates and MDM enrollment.\n\nHelp administer and improve MDM workflows, device compliance, disk encryption, Device Trust and endpoint hygiene.\n\nSupport identity and access management through Okta or similar platforms, including groups, entitlements, SSO, SAML, SCIM, provisioning and deprovisioning.\n\nOnboarding and offboarding of new starters and leavers\n\nOwn and improve hardware asset tracking across laptops, accessories, repairs, replacements, returns, storage and repurposing.\n\nCreate and maintain self-service troubleshooting guides and internal IT documentation.\n\nWork with IT, People, Security and operational stakeholders to reduce recurring support friction.\n\nHelp evaluate and improve IT operations tooling, asset management processes and vendor workflows for EU / UK hardware support.\n\nRequired Skills\nExperience in IT operations, IT support, service desk, endpoint administration, workplace technology or a similar role.\n\nStrong first-tier IT support skills, including request triage, user communication, escalation judgement and SLA awareness.\n\nHands-on experience supporting Microsoft, macOS and iOS devices in a business environment.\n\nExperience with Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms or similar systems.\n\nExperience with MDM platforms such as Jamf or similar tools.\n\nWorking knowledge of identity and access management platforms such as Okta or similar systems.\n\nUnderstanding of SSO, SAML, SCIM, access provisioning, deprovisioning and least-privilege access principles.\n\nExperience tracking or managing hardware assets across assignment, return, repair, replacement, repurposing or disposal.\n\nAbility to create and improve support documentation, troubleshooting guides, operational checklists and repeatable processes.\n\nSecurity-minded approach to IT operations, including device compliance, access reviews, admin privileges, credential handling and offboarding risk.\n\nClear, empathetic communication style and a practical, service-oriented mindset.\n\nNice to have\nExperience supporting a remote-first, distributed, fast-growing, SaaS, technology, startup or scaleup environment.\n\nExperience with AV or video conferencing troubleshooting.\n\nExperience introducing or improving asset management software.\n\nExperience working with EU / UK hardware vendors, storage, repairs, returns and replacement workflows.\n\nThe nature of combat has changed.\nTomorrow’s battlefield success depends on autonomy, speed, and adaptability.\nAnd UFORCE is ready.\nAre You?","description_format":"text","description_chars":4222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Military","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-26T07:41:39Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.163,"p_room":0.35,"age_days":32,"expected_fill_days":7,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-27T05:24:06Z"},"pay":null,"html_url":"https://alion.io/job/uforce-it-operations-engineer","json_url":"https://alion.io/job/uforce-it-operations-engineer.json","meta":{"generated_at":"2026-09-27T05:24:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":5000,"remaining_today":292,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}