{"id":4289229,"url":"https://alion.io/job/ufp-industries-technical-analyst-i","title":"Technical Analyst I","company":{"id":2197721,"name":"UFP Industries","domain":"ufpi.com","url":"https://alion.io/company/ufpi-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-13T22:44:41Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:51:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nThe Customer Service Technical Analyst I provides frontline technical support for employees across a variety of hardware, software, network, and business systems. Working in a call center environment, this role diagnoses technical issues, guides users through solutions, and ensures issues are resolved or properly escalated. This is an opportunity to build hands-on IT experience across multiple technologies while developing troubleshooting, customer service, and technical skills.\nLocation: Grand Rapids, MI - Corporate IT Office\nKey Responsibilities\nTroubleshoot hardware, software, network, and business system issues.\nProvide timely, professional support and communicate solutions in user-friendly terms.\nResolve incidents when possible and escalate more complex issues appropriately.\nDocument solutions and maintain knowledge base articles.\nBuild technical expertise across supported IT systems and services.\nPartner with other IT teams on projects and process improvements.\nParticipate in occasional rotational after-hours support.\nUp to 25% travel expected. \nPreferred Qualifications\nBachelor’s degree in IT, Information Systems, or a related field.\nITIL knowledge or certification.\nExperience with technologies such as:Windows 10/11\nMicrosoft 365\nActive Directory\nCitrix\nServiceNow or Freshworks\nRemote support tools\nPrinters, copiers, tablets, and other end-user devices\n\nThe Company is an Equal Opportunity Employer.","description_format":"text","description_chars":1440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Packaging & Labeling","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-13T22:44:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/ufp-industries-technical-analyst-i","json_url":"https://alion.io/job/ufp-industries-technical-analyst-i.json","meta":{"generated_at":"2026-11-14T23:37:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2197721},"rest":"https://alion.io/mcp/rest/get_company?id=2197721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fufp-industries-technical-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fufp-industries-technical-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fufp-industries-technical-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ufp-industries-technical-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fufp-industries-technical-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289229}},{"tool":"search_jobs","arguments":{"company":"ufpi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}