# Technical Analyst I

Job Summary The Customer Service Technical Analyst I provides frontline technical support for employees across a variety of hardware, software, network, and business systems. Working in a call center environment, this role diagnoses technical issues, guides users through solutions, and ensures issues are resolved or properly escalated. This is an opportunity to build hands-on IT experience across multiple technologies while developing troubleshooting, customer service, and technical skills. Location: Grand Rapids, MI - Corporate IT Office Key Responsibilities Troubleshoot hardware, software, network, and business system issues. Provide timely, professional support and communicate solutions in user-friendly terms. Resolve incidents when possible and escalate more complex issues appropriately. Document solutions and maintain knowledge base articles. Build technical expertise across supported IT systems and services. Partner with other IT teams on projects and process improvements. Participate in occasional rotational after-hours support. Up to 25% travel expected. Preferred Qualifications Bachelor’s degree in IT, Information Systems, or a related field. ITIL knowledge or certificati

- **Id**: 4289229
- **Url**: <https://alion.io/job/ufp-industries-technical-analyst-i>
- **Role**: Analytics
- **Role family**: Analytics
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Grand Rapids, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T22:44:41Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T16:51:56Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 1440
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Wood Products & Furniture, Packaging & Labeling, Building Materials

## Company

- **Id**: 2197721
- **Name**: UFP Industries
- **Domain**: ufpi.com
- **Url**: <https://alion.io/company/ufpi-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 33
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 21
- **Computed at**: 2026-11-14T05:58:10Z

## Technologies

- **Active Directory** — Optional: yes
- **ITIL** — Optional: yes
- **ServiceNow** — Optional: yes
- **Windows** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-13T22:44:41Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 21
- **Reasons**: conf:0, stale_co, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.