{"id":3916173,"url":"https://alion.io/job/ugaoo-customer-service-executive","title":"Customer Service Executive","company":{"id":2806507,"name":"Ugaoo","domain":"ugaoo.com","url":"https://alion.io/company/ugaoo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23000,"max":28000,"currency":"INR","period":"month","gross":null,"usd_annual":3612},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:21:37Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-09T21:31:51Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations. We offer a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools - bringing nature closer to every home and community.\nwww.ugaoo.com\nLocation\nPlot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507\n( https://maps.app.goo.gl/67S1bvRFm2gND2mN9 )\nRole Overview\nWe are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo - assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.\nKey Responsibilities\nHandle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls\nResolve customer complaints with empathy and in line with company policies\nCoordinate with internal teams to address grievances and special requests\nMaintain accurate customer records on the company platform\nProvide product information, order updates, and post-sales support\nReport and escalate issues to the relevant teams when required\nEligibility\nStrong communication and interpersonal skills\nGood multitasking and time management abilities\nCustomer-first mindset with a problem-solving approach\nPassion for plants and the world of e-commerce is a big plus.","description_format":"text","description_chars":1448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Gifts, Party Supplies & Souvenirs","Seeds"],"lifecycle":[{"event":"open","at":"2026-11-07T12:31:38Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.55,"age_days":34,"expected_fill_days":26,"reasons":["conf:4","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":3612,"is_top_pay":false},"html_url":"https://alion.io/job/ugaoo-customer-service-executive","json_url":"https://alion.io/job/ugaoo-customer-service-executive.json","meta":{"generated_at":"2026-11-10T01:41:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2806507},"rest":"https://alion.io/mcp/rest/get_company?id=2806507"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fugaoo-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fugaoo-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fugaoo-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ugaoo-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fugaoo-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3916173}},{"tool":"search_jobs","arguments":{"company":"ugaoo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3916173},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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