# Customer Service Executive

Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations. We offer a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools - bringing nature closer to every home and community. www.ugaoo.com Location Plot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507 ( https://maps.app.goo.gl/67S1bvRFm2gND2mN9 ) Role Overview We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo - assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey. Key Responsibilities Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls Resolve customer complaints with empathy and in line with company policies Coordinate with internal teams to address grievances and special requests Maintain accurate customer records on the company platform Provide product information, order updates, and post-sales support Report and escalate issues to the rel

- **Id**: 3916173
- **Url**: <https://alion.io/job/ugaoo-customer-service-executive>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pune, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-05T06:21:37Z
- **Employer posted date**: 2026-10-05
- **Last verified at**: 2026-11-10T13:53:44Z
- **Board verified**: yes
- **Days open**: 36
- **Description format**: text
- **Description chars**: 1448
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Telemedicine & Virtual Care, Gifts, Party Supplies & Souvenirs, Seeds

## Company

- **Id**: 2806507
- **Name**: Ugaoo
- **Domain**: ugaoo.com
- **Url**: <https://alion.io/company/ugaoo>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Keka

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 23000
- **Max**: 28000
- **Currency**: INR
- **Period**: month
- **Usd annual**: 3612

## Technologies

- **Instagram** — Optional: no
- **WhatsApp** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 36

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-07T12:31:38Z

## Liveness

- **Score**: 33
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.601
- **P room**: 0.55
- **Age days**: 36
- **Expected fill days**: 26
- **Reasons**: conf:3, win:tail
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 3612
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.