{"id":2659355,"url":"https://alion.io/job/uhc-customer-support-representative","title":"Customer Support Representative","company":{"id":1045206,"name":"UHC","domain":"uhc.com","url":"https://alion.io/company/uhc-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-16T04:34:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who we are:\nUnited Allergy Services is the largest allergy care provider in the U.S. We partner with physicians nationwide to bring allergy testing and immunotherapy directly into local clinics - expanding access to millions of patients who would otherwise go without care. We've helped more than 300,000 patients overcome their allergies and earned thousands of 5-star patient reviews along the way. Recently acquired by an ambitious team with deep experience in allergy pharmacy services, telemedicine, and technology, we're growing fast - and we want people who want to grow with us.\nAbout the Role:\nUnited Allergy Services is seeking a customer-focused professional to support physician practices and help ensure an excellent experience for customers and patients. In this remote role, you will build lasting customer relationships, resolve account and service issues, coordinate with internal teams, and help customers follow processes and best practices that lead to successful outcomes.\nWhat You’ll Do:\nDevelop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support.\nBuild productive customer relationships that support long-term business needs and retention.\nRespond promptly to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requests.\nSupport timely invoice payments and collections across an assigned portfolio of accounts.\nLead and participate in customer conference calls to strengthen relationships, provide education, and achieve desired outcomes.\nEducate customers on process guidance and best practices to improve outcomes, retention, and account success.\nCollaborate with teams across United Allergy Services to address customer concerns and see each issue through resolution.\nComply with all applicable legal, regulatory, and company policy requirements.\nPerform other related duties as assigned.\nWhat You’ll Bring:\nEducation: Bachelor’s degree preferred, or a high school diploma with at least two years of experience in customer or patient support.\nHealthcare experience: At least two years of experience in patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations. Experience in two or more of these areas is strongly preferred.\nCustomer service skills: Experience managing and resolving issues in a high-touch customer service environment, both in person and by phone. Strong communication and presentation skills, sound problem-solving ability, and the capacity to multitask, prioritize, and manage time effectively. Experience meeting or exceeding quotas and performance metrics is preferred.\nTechnology skills: Proficiency with Microsoft Office and database software. Experience with Microsoft Excel, Word, Outlook, and Salesforce is required, along with the ability to type at least 30 words per minute.\nWhy Join United Allergy Services?\nJoin a growing organization that is expanding access to allergy care nationwide. You will have the opportunity to make a meaningful impact for physician partners and patients while building your career with an experienced, forward-looking team.\nUnited Allergy Services is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.","description_format":"text","description_chars":3422,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T00:08:49Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.772,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/uhc-customer-support-representative","json_url":"https://alion.io/job/uhc-customer-support-representative.json","meta":{"generated_at":"2026-10-16T18:57:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1045206},"rest":"https://alion.io/mcp/rest/get_company?id=1045206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuhc-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuhc-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuhc-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uhc-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuhc-customer-support-representative"}]}