{"id":2499699,"url":"https://alion.io/job/uhrs-end-user-support","title":"End User Support","company":{"id":67449,"name":"UHRS","domain":"uhrs.ae","url":"https://alion.io/company/uhrs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T05:36:44Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T08:06:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We Are Hiring - End User Support\nUltimate HR Solutions (UHRS) is hiring a Manager - End User Support for a prestigious and well-established organization in the UAE.\nJob Purpose\nTo lead the end-user IT support team, ensure smooth IT operations, resolve technical issues, improve user satisfaction, and manage IT hardware assets and inventory.\nKey Responsibilities\nLead and manage the end-user IT support team and daily support activities.\nTroubleshoot and resolve desktop, laptop, software, and hardware issues.\nOversee computer setup, software installation, and configuration.\nManage IT support requests and ensure timely issue resolution.\nSupport IT security and ensure end-user devices follow required security standards.\nManage printers, scanners, and other computer peripherals.\nMaintain accurate IT hardware inventory and asset records.\nCoordinate the procurement of computers and IT equipment with the relevant departments.\nTrain and guide team members and provide technical support to employees.\nMonitor support performance, collect user feedback, and identify areas for improvement.\nRecommend IT solutions and process improvements to support business needs.\nSupport endpoint monitoring, automation, and efficient IT service management.\nQualifications\nGraduate degree or diploma in Computer Science, Information Technology, or a related field.\nRelevant IT certifications are an advantage, such as:CompTIA A+\nMicrosoft or Cisco certifications\nITIL\nCybersecurity certifications\n\nExperience\nMinimum 5 years of experience in desktop configuration and IT support.\n2-3 years of team management experience.\nStrong experience in end-user computing, hardware and software troubleshooting, and IT service support.\nExperience managing IT assets and supporting enterprise IT infrastructure is an advantage.\nTechnical Skills\nDesktop and end-user computing support\nWindows and UNIX server administration\nNetwork administration and troubleshooting\nIT hardware and software management\nIT security and access controls\nCloud computing fundamentals\nIT service management\nDisaster recovery and infrastructure support\nProcess automation and technical reporting\nKey Competencies\nTeam leadership and coordination\nStrong problem-solving and analytical skills\nExcellent communication in English\nPlanning and organizational skills\nCustomer service and user support\nReport writing and documentation\nNegotiation and stakeholder management\nAbility to work under pressure and manage priorities\nContinuous improvement and innovation\nIf you are an experienced IT support professional with strong technical and team leadership skills, we encourage you to apply.","description_format":"text","description_chars":2635,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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