{"id":2031296,"url":"https://alion.io/job/ujet-deployment-specialist-forward-deployed-engineering","title":"Forward Deployed Engineer","company":{"id":171964,"name":"UJET","domain":"ujet.cx","url":"https://alion.io/company/ujet","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Edge AI","optional":true},{"name":"Git","optional":true},{"name":"LLM","optional":true},{"name":"LLM Guardrails","optional":true},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-10-07T13:00:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:09:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nUJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\nLearn more at www.ujet.cx.\nOpportunity\nUJET is looking for a Forward Deployed Engineer to join our growing Forward Deployed Engineering (FDE) team.\nThe Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development.\nThis role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer's business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions.\nYou will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution.\nThe ideal candidate may not be a full-time software engineer, but should be comfortable opening code, understanding what it does, modifying a script, calling an API, analyzing logs, troubleshooting an integration, testing a virtual agent, or helping build and validate an AI-powered customer experience.\nWhat You'll Do\nTechnical Deployment & Implementation\nServe as a hands-on technical resource within Forward Deployed Engineering for complex customer programs\n\nTranslate customer requirements and solution designs into executable technical implementation activities\n\nConfigure, test, and validate customer-specific solutions across supported UJET products and services\n\nWork closely with Program Success Managers and Solutions Architects to ensure technical activities remain aligned with customer requirements, solution architecture, and program milestones\n\nIdentify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle\n\nDevelop practical and supportable technical approaches when standard configuration does not fully address a customer's requirements\n\nBuild, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions where appropriate\n\nSupport customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization activities\n\nValidate implemented solutions against documented functional and technical requirements\n\nTake ownership of assigned technical deliverables through completion\n\nAPI & Integration Services\nDesign, configure, test, and troubleshoot integrations between UJET and customer or third-party systems\n\nWork with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads\n\nRead, interpret, and troubleshoot JSON and other structured data exchanged between systems\n\nTest API endpoints and validate end-to-end integration behavior\n\nTroubleshoot failures across customer systems, UJET services, and partner technologies\n\nWork directly with customer developers and internal technical teams to identify and resolve implementation issues\n\nDocument integration requirements, data mappings, endpoint behavior, dependencies, assumptions, and known limitations\n\nIdentify opportunities to create reusable integration patterns and implementation approaches for future customer programs\n\nDevelopment & Code Analysis\nRead and understand application, integration, and sample code\n\nWork with lightweight code and scripts using technologies including Python, JavaScript, and HTML\n\nModify scripts or technical components to support customer implementations\n\nDevelop lightweight utilities and proof-of-concept solutions where appropriate\n\nReview customer, partner, sample, or internal implementation code to identify potential issues\n\nAnalyze code logic and expected execution behavior\n\nIdentify common implementation problems involving parameter handling, malformed requests, authentication, data transformation, incorrect endpoint usage, configuration, or error handling\n\nRecommend practical technical corrections consistent with supported product architecture\n\nCollaborate with Product Engineering when issues require product-level development or deeper engineering investigation\n\nLogging, Troubleshooting & Root-Cause Analysis\nAnalyze application, platform, API, integration, and system logs to diagnose complex customer deployment issues\n\nCorrelate events across multiple systems to understand end-to-end transaction and interaction behavior\n\nInterpret errors, warnings, response codes, timestamps, payloads, and application events\n\nDevelop technical hypotheses and systematically test potential causes\n\nReproduce issues in development, test, staging, or controlled environments where appropriate\n\nDistinguish between configuration issues, implementation problems, integration failures, customer-environment issues, infrastructure problems, and potential product defects\n\nClearly document observed behavior, expected behavior, reproduction steps, technical findings, root cause when known, and recommended remediation\n\nPrepare high-quality technical escalations when Product Engineering involvement is required\n\nProvide sufficient diagnostic evidence to help internal engineering teams investigate efficiently\n\nAI Prompting & Response Validation\nConfigure, test, and optimize AI-powered customer experiences\n\nDevelop and refine prompts used by generative AI systems\n\nEvaluate AI-generated responses for accuracy, relevance, consistency, safety, completeness, and adherence to defined business requirements\n\nDevelop repeatable test scenarios for validating AI behavior\n\nIdentify ambiguous, inaccurate, incomplete, inconsistent, or undesirable AI responses\n\nRefine prompts, instructions, context, workflows, and guardrails to improve response quality\n\nUnderstand the probabilistic and non-deterministic characteristics of generative AI systems\n\nWork with internal teams to identify AI limitations, edge cases, and opportunities for product improvement\n\nHelp customers establish realistic expectations for AI-powered functionality\n\nVirtual Agent Design\nDesign and configure conversational and virtual-agent experiences based on customer business requirements\n\nTranslate business processes into conversational workflows\n\nConfigure intents, entities, parameters, prompts, routing logic, API interactions, webhooks, error handling, escalation paths, and live-agent handoffs\n\nEvaluate virtual-agent experiences from both a technical and customer-experience perspective\n\nTest conversational flows across expected scenarios and edge cases\n\nTroubleshoot virtual-agent behavior using platform logs, session data, API requests, API responses, and configuration analysis\n\nRefine conversational experiences based on test results and customer feedback\n\nValidate that virtual agents are production-ready prior to launch\n\nCustomer & Cross-Functional Delivery\nServe as a trusted technical resource throughout assigned customer engagements\n\nWork directly with customer developers, architects, administrators, IT teams, contact center teams, operations teams, implementation partners, and business stakeholders\n\nLead or participate in technical discovery, implementation, troubleshooting, and readiness sessions\n\nPartner closely with Program Success Managers to support customer milestones and resolve technical blockers\n\nWork with Solutions Architects to ensure implementations remain aligned with agreed technical architecture\n\nCollaborate with Product Management and Product Engineering when deployment requirements identify platform limitations, defects, or broader product gaps\n\nWork with Customer Support and other internal teams to troubleshoot complex issues and support smooth transitions into production operations\n\nCommunicate technical findings clearly to both technical and non-technical audiences\n\nMaintain visibility into technical deliverables, dependencies, blockers, risks, and outstanding decisions\n\nProvide accurate technical status updates to program stakeholders\n\nIdentify technical issues that could affect customer timelines and escalate them proactively\n\nFDE Reusability & Continuous Improvement\nIdentify recurring technical challenges encountered during customer deployments\n\nDevelop reusable scripts, implementation examples, integration patterns, technical templates, and troubleshooting guidance\n\nContribute to internal technical documentation and FDE knowledge bases\n\nShare lessons learned across the Forward Deployed Engineering organization\n\nHelp standardize repeatable deployment processes while preserving the flexibility required for complex customer environments\n\nProvide structured feedback to Product and Engineering teams regarding recurring implementation challenges and product gaps\n\nIdentify opportunities to improve deployment tooling, documentation, APIs, and technical processes\n\nHelp reduce repeated technical effort across customer programs through automation and reusable technical solutions\n\nRequirements\n3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development\n\nDemonstrated experience working with complex enterprise software deployments, implementations, or integrations\n\nWorking knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code\n\nExperience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations\n\nExperience testing and troubleshooting API endpoints and integrated software systems\n\nAbility to read and interpret application, platform, API, and integration logs\n\nStrong troubleshooting and root-cause analysis skills\n\nAbility to review implementation code and identify common logic, configuration, API, or integration issues\n\nExperience translating customer requirements into technical implementation activities\n\nStrong analytical and problem-solving skills\n\nExcellent written and verbal communication skills\n\nAbility to explain technical concepts to both technical and non-technical audiences\n\nDemonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders\n\nStrong organizational skills and attention to detail\n\nAbility to manage multiple technical priorities and customer engagements simultaneously\n\nDemonstrated ownership of technical problems through resolution\n\nAbility to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious\n\nAbility to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations\n\nPreferred Qualifications\nExperience with Contact Center as a Service (CCaaS), customer experience platforms, or enterprise contact center technologies\n\nExperience with conversat...","description_format":"text","description_chars":15857,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Call Center Services","Contact Center 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