{"id":439672,"url":"https://alion.io/job/ujet-senior-manager-core-infrastructure","title":"Senior Manager, Cloud Infrastructure","company":{"id":171964,"name":"UJET","domain":"ujet.cx","url":"https://alion.io/company/ujet","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Google GKE","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"Grafana","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-02-23T16:18:22Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T04:23:31Z","board_verified":true,"closed_at":null,"days_open":247,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":247},"description":"About Us\nUJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\nLearn more at www.ujet.cx.\nThe Opportunity\nLead the team responsible for the production GCP and Kubernetes infrastructure powering our cloud-native SaaS platform.\nThe Cloud Infrastructure team owns the cloud environment that powers our products, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, observability foundations, IAM and secrets, infrastructure security primitives, and cloud cost optimization.\nAs Senior Manager, Cloud Infrastructure, you will lead experienced infrastructure engineers, set technical strategy and execution priorities, and own the reliability, security, scalability, and cost efficiency of our underlying cloud environment. You will turn complex infrastructure challenges into clear plans, safe changes, and measurable outcomes.\nThis is a technical engineering leadership role for someone who has personally built, operated, and troubleshot production cloud infrastructure, including Kubernetes clusters, not just deployed applications into existing clusters. You will not implement every Terraform module or resolve every incident yourself, but you must have the depth to guide senior and staff engineers, question designs, and lead decisions during complex infrastructure failures.\nResponsibilities\nHire, coach, develop, and retain a high-performing team of senior and staff infrastructure engineers; set clear priorities, ownership, expectations, and delivery accountability.\nOwn the strategy and evolution of the cloud environment, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, and shared infrastructure services.\nProvide technical direction for GCP organization and project architecture, shared networking, VPCs, subnets, firewall rules, routing, Cloud NAT, Cloud DNS, load balancing, IAM, and service connectivity.\nOwn the technical strategy and operational standards for production Kubernetes/GKE clusters, including provisioning, control-plane and node lifecycle, networking, scheduling, autoscaling, capacity, upgrades, and cluster-level troubleshooting.\nSet engineering standards for Terraform modules, remote state, Git-based reviews, automated validation, infrastructure provisioning, change safety, and reusable infrastructure patterns.\nEstablish and evolve infrastructure security foundations including IAM, service accounts, secrets management, network controls, and other cloud security primitives.\nEnsure teams have strong foundational observability capabilities, including metrics, logging, tracing, and infrastructure monitoring.\nDrive cloud cost efficiency through architecture, capacity planning, resource optimization, and visibility into infrastructure spend.\nLead major GKE, Kubernetes, networking, and cloud infrastructure upgrades or migrations with explicit plans for testing, compatibility, staged rollout, rollback, blast-radius reduction, and operational readiness.\nDefine measurable outcomes for cluster health, upgrade currency, infrastructure reliability, provisioning quality, operational toil, security posture, capacity, and cloud spend; use them to prioritize improvements.\nPartner closely with Platform Engineering, SRE, Security, and application engineering teams to establish clear ownership boundaries and provide infrastructure that enables teams to operate effectively.\nDevelop senior and staff engineers, providing technical coaching, career development, and opportunities for increased ownership and influence.\nBuild a culture of systematic debugging, strong design reviews, incident learning, operational ownership, pragmatic decision-making, and continuous improvement.\nWhat This Team Owns\nCloud Infrastructure owns the foundational environment the company runs on, including:\nGCP organization and project structure\nCloud networking, VPCs, load balancers, routing, and DNS\nProduction Kubernetes/GKE cluster architecture, operation, troubleshooting, and lifecycle\nTerraform frameworks, modules, state, automation, and infrastructure provisioning\nBase infrastructure observability and telemetry\nIAM and service accounts\nSecrets infrastructure\nInfrastructure security primitives\nCloud capacity and cost optimization\nInfrastructure upgrades and lifecycle management\nThe team does not own the applications running in that environment. Application reliability, application deployment workflows, developer tooling, and CI/CD are owned by adjacent engineering teams.\nRequirements\n8+ years of professional engineering experience in cloud infrastructure, systems engineering, infrastructure platform engineering, SRE, or related disciplines, including substantial direct production infrastructure ownership.\n3+ years of people management experience, including hiring, coaching, performance management, and leading senior-level infrastructure engineers.\nDemonstrated hands-on experience designing, provisioning, operating, and troubleshooting production public-cloud infrastructure; substantial GCP experience strongly preferred.\nDeep working knowledge of cloud networking, including VPCs, subnets, routing, firewalls, NAT, DNS, load balancing, service connectivity, TCP/IP, HTTP(S), and TLS.\nDirect production experience administering and troubleshooting Kubernetes clusters, preferably GKE, with understanding of control planes, worker nodes, scheduling, services, ingress, networking, DNS, storage, resource pressure, node pools, and upgrades. Experience limited to deploying applications into Kubernetes is insufficient.\nSignificant hands-on Terraform experience, including reusable modules, remote state, automation, Git-based workflows, and safe review and deployment of infrastructure changes.\nExperience designing and operating highly available, scalable production infrastructure.\nStrong understanding of cloud security fundamentals including IAM, service accounts, secrets management, and infrastructure security controls.\nExperience leading complex infrastructure migrations, upgrades, or architectural changes with significant potential blast radius.\nExcellent systems and production troubleshooting judgment across Kubernetes, Linux, networking, DNS, and cloud services; ability to lead teams through difficult root-cause investigations.\nDemonstrated ability to make pragmatic technical tradeoffs across reliability, scalability, security, engineering velocity, and cost.\nDemonstrated success recruiting, developing, evaluating, and retaining strong infrastructure engineers while delegating meaningful technical ownership.\nAbility to provide technical leadership to senior and staff-level engineers without needing to personally own every implementation detail.\nStrong written and verbal communication skills and the ability to work effectively across engineering, security, product, and executive stakeholders.\nPreferred Qualifications\nExperience leading teams responsible for large-scale, multi-cluster or multi-region GKE/Kubernetes environments.\nExperience designing reusable Terraform frameworks and infrastructure standards used across multiple engineering teams.\nExperience with Prometheus, Grafana, centralized logging, infrastructure alerting, tracing, and observability standards.\nExperience driving meaningful cloud cost optimization initiatives.\nExperience operating infrastructure for SaaS platforms with high availability and scalability requirements.\nExperience working in environments with strong security and compliance requirements.\nExperience helping define clear organizational boundaries between Cloud Infrastructure, Platform Engineering, SRE, Security, and application engineering.\nWhat Success Looks Like\nYou will build a Cloud Infrastructure organization that senior engineers respect and application teams trust.\nProduction GKE clusters and GCP networking are resilient, observable, and consistently maintained. Terraform changes are repeatable and reviewed. Major upgrades are planned and executed with controlled risk. Incidents lead to durable fixes. Cloud capacity and spending are understood and managed. Senior and staff engineers operate with autonomy, clear accountability, and strong technical guidance.\nMost importantly, Cloud Infrastructure provides a stable, secure, and well-automated foundation so product teams can move quickly without needing to become experts in the underlying cloud environment.\nAnnual US Hiring Range: $170,000 - $190,000\n*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\nWhy UJET?\nImpactful Work: Be at the forefront of innovation, directly shaping the future of customer experience. \nDynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\n Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.\nUJET is an Equal Opportunity Employer\nUJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nCompliance Responsibilities\nSecurity, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\nAI Use in Our Hiring Process\nUJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\nReasonable Accommodation\nIf you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact .\nWork Authorization & Sponsorship\nApplicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. 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