{"id":1151289,"url":"https://alion.io/job/ujet-senior-site-reliability-engineer-sre-2","title":"Senior Site Reliability Engineer (SRE)","company":{"id":171964,"name":"UJET","domain":"ujet.cx","url":"https://alion.io/company/ujet","size_band":"1-10","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Commander.js","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Edge AI","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:06:39Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T01:08:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nUJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\nLearn more at www.ujet.cx.\nOpportunity\nWe’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.\nIn this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable. \nResponsibilities\nLead efforts to improve system reliability, scalability, and performance across critical services\nDefine and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities\nDesign and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data.\nLead complex incident response, acting as incident commander when needed\nConduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.\nIdentify and eliminate toil through automation, tooling, and improved workflows\nPartner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure\nBuild reusable systems and “paved roads” that make it easier for teams to operate their services reliably\nMentor other engineers and raise the overall operational maturity of the organization\nRequirements\n6-10+ years of experience in SRE, infrastructure, or backend systems engineering\nDemonstrated experience of owning reliability outcomes for complex, distributed systems\nStrong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems\nDeep understanding of observability, incident management, and system performance\nProficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling\nAble to change how other teams work without having managerial authority over them\nStrong competency in making clear decisions during incidents by following a defined process without reacting emotionally.\nStand Out Qualifications\nExperience building or scaling SRE practices (SLOs, incident frameworks, on-call models)\nKubernetes/container orchestration experience\nInfrastructure as Code (Terraform, etc.)\nExperience with high-growth or scaling systems\nBackground in performance engineering or capacity planning\nSuccess Criteria\nCritical services have clear, meaningful SLOs that drive engineering decisions\nAlerts are actionable; irrelevant alerts are reduced; on-call workload is manageable.\nIncidents are handled efficiently, and repeat issues decline over time\nEngineering teams adopt reliability best practices with minimal friction\nToil is actively reduced through automation and better system design\nAnnual US Hiring Range: $140,000 - $180,000\n*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\n\nWhy UJET?\nImpactful Work: Be at the forefront of innovation, directly shaping the future of customer experience. \nDynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\n Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.\nUJET is an Equal Opportunity Employer\nUJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nCompliance Responsibilities\nSecurity, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\nAI Use in Our Hiring Process\nUJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\nReasonable Accommodation\nIf you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact .\nWork Authorization & Sponsorship\nApplicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.","description_format":"text","description_chars":5993,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-23T17:48:24Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/ujet-senior-site-reliability-engineer-sre-2","json_url":"https://alion.io/job/ujet-senior-site-reliability-engineer-sre-2.json","meta":{"generated_at":"2026-09-25T02:02:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2095,"day_limit":5000,"remaining_today":2905,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}